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Complexions Spa for Beauty & Wellness

  1. New York
  2. Albany Spa

Reviews, get directions and contact details for Complexions Spa for Beauty & Wellness

Complexions Spa for Beauty & Wellness
Address: 221 Wolf Rd, Albany, NY 12205, USA
Phone: (518) 489-5231
State: New York
City: Albany
Zip Code: 12205


Opening Hours

Monday: 9:00 AM – 6:00 PM
Tuesday: 8:30 AM – 9:00 PM
Wednesday: 8:30 AM – 9:00 PM
Thursday: 8:30 AM – 9:00 PM
Friday: 8:30 AM – 9:00 PM
Saturday: 8:00 AM – 5:00 PM
Sunday: 9:00 AM – 5:00 PM

Update Info
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Reviews
Back in February 2017, I had a hair stylist appointment for my engagement shoot that was canceled at another salon due to snowy weather in the Albany area. Last minute, Complexions was able to fit me in! This was such a relief because I was traveling from the Boston area and knew nothing of the salons in town. The salon did such an incredible job with my hair styling for the engagement shoot (a blowout with waves, and it survived our snowy photo shoot!), that I reached out shortly after for my wedding hair and makeup. During my hair and makeup trial, Christopher did such a wonderful job! He really listened to me, and helped make me feel like such a special bride! On the day of my wedding (December 2017), my now husband visited the spa for booked shaves with the in-house barber. He and his groomsman also used the sauna - they had such a great day! Back at the hotel, Christopher and his assistant stylist did a great job with me and my bridesmaids. We had so much fun getting ready! Everyone looked amazing! Also, once again, my hair survived my wedding reveal in snowy weather! Thank you so much, Christopher! Also, the woman in charge of booking wedding services was so organized and on point. I was a very detail-oriented bride, and the staff always impressed me with how organized they were!
7 years ago (24-05-2018)
Terrible service. I booked a bridal party spa day here two months in advance. In order to book the service for a bridal party a contract was signed and I had to put down a $100 deposit. I paid the deposit and thought everything was good to go........wrong! The day of the bridal party spa day one of the out of state bridesmaids got a phone call from Complexions (Albany) saying her service was cancelled. Then we got a call that the service could be done at 5:00, I told them that would not work because we had our rehearsal for the wedding at 5. Finally, they were able to get someone to come in and we could all get our services. Upon arriving at the spa our services were good, but the front desk was terrible. My sister and I wanted to split the cost of our cousin's (the brides) service. The lady at the desk said that was so hard. We waited patiently for 15 minutes while we were told that what we were asking for was too hard and were getting eye rolls from the front desk. The girl who was being trained for the front desk understood what we were asking but her superior did not. After 15 minutes I said I had enough. I did not understand what was so hard about taking a total and dividing it in half and splitting it on two tabs. I also said that I was disappointed that on the day of our appointments that our spa appointment was cancelled when we signed a contract months in advance. The superior at the front desk told me that I was lucky and that they were accommodating because they found someone to do the service! (Are you kidding me-- I booked this months in advance??!! It's called doing your job.) I also asked to speak to the manager and the lady at the front desk told me I could wait until she returned and refused to give me her number. This was a terrible experience. I will never give this place my business again. The services are good, but the people running the front desk are terrible and are ruining this business. Go someplace else where you will be valued as a customer.
7 years ago (25-03-2018)
Best experience I ever had at a Spa. I was greeted by Kyle who was full of smiles and made me feel comfortable and relaxed. I started with a hour massage with James, highly recommend him, waxing by Juliana she is so Awesome and really knows what she's doing, lastly nails by Jenn who made sure I had wine and a healthy snack. Thank you Jenn!! Everyone was very nice and very professional. I mean they all seem like they enjoy their job. My experience was so wonderful that I'm going back within a month. Thank You! Pearl. E
7 years ago (04-04-2018)
I've been about 6-8 times over the past two years for massages. I really enjoy the massage and my therapist is great. I've always been thrilled by the quality of service of the masseuse. Checkout is always a nightmare. First, there is always a line and I always have to wait 5-10 minutes. Then there is always an issue. Whether they won't accept a coupon, or they can't find your account, or bill you incorrectly...I've never been able to just pay and leave. Finally, as others have pointed out, checkout staff are less than friendly. It's a shame, I get a great massage but always leave stressed from the checkout experience.
7 years ago (20-12-2017)
***Edit*** I just wanted to point out after reading the "owner's" responses that as a customer you will never be right and they will not take accountability for poor service or even simple mistakes. Excuses make any business look scummy, especially in terms of placing unauthorized charges on customers credit/debit cards. This place is unreal. Love the quality of service and people working there, but they need to get their billing process in order. I booked appointments for my bridal party, all of the girls' services were paid for on site. THEY neglected to charge gratuity at the time and proceeded to send me an EMAIL a few days later stating they were charging the card that was used to pay for the last service I received $200+. I received no phone call prior to this email stating there was anything due. My voicemail box is not and was not full, no calls or messages were made or left asking me to call. I would have HAPPILY paid the balance if I were notified, but I wasn't, and the card used was a card to a joined account with my husband that for various reasons (like auto-pay for all of our bills being set up with this account) should not have been used to pay for the extra they forgot to charge for. Fortunately I could transfer funds appropriately to make it so the charge doesn't impact our budget (though it was a HUGE pain) but what if this happened to someone else? An 18 year old paying for prom for example, who may have saved to pay for her own services, gotten charged incorrectly, paid, then after a week had no money left in their account because they work a part time job at a grocery store. Is it ok to charge her and have it bounce back or overdraft her account without calling her to let her know? This sort of practice does NOT give customers a chance to pay the way they need to in order to stick with their budgets. Again, the actual services are great, but I won't be going back and neither will my bridesmaids as the lack of communication before charging my card has all of us questioning the integrity of the business.
7 years ago (17-12-2017)
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