Cookeville Tire and Auto

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Address: 930 S Willow Ave, Cookeville, TN 38501, USA

Phone: (931) 526-9022

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State: Tennessee

Zip Code: 38501

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Reviews

Great prices! They mounted and balanced my 2 of my new 20s plus disposal for $30 where most places are wanting $22 per tire

 9 years ago (22-09-2017)

Had to wait from 11 to 4:38 to get four new pure-ordered tires!!! Guy was nice but this was ridiculous!!! Didn't offer a discount but did tell me they would do my break and caliber for passenger side for ONLY $578!!! Thanks but I will defiantly go somewhere else!!!

 9 years ago (24-09-2017)

Fact, good service,  great prices.

 9 years ago (17-07-2017)

Best shop in town!

 9 years ago (18-10-2017)

Took my Transit in to have a wheel bearing replaced. Goodyear had a good price and good reviews, so I thought I would give them a shot. While they had it, they called and asked if I wanted an alignment, which I had them do along with a rotation and balance. Got it back and the whole deal ran me about $449. After driving around for a little while I noticed a strange sound coming from the wheel in question. I got under the car and noticed the brake rotor heat shield rubbing the rotor, which I pulled back out of the way. I however also noticed the lower ball joint boot all torn up and grease leaking out of it. I promptly drove the car back to Goodyear and told them about what I had found. They took the car and had it for about half a day and then called me back. They said they had noticed the ball joint boot was torn (but for some reason didn't tell me or offer to replace it) and that it wasn't their fault. Furthermore they suggested I just grease the now exposed ball joint to try to keep dirt out of it. They said something about how older cars (6 year in my case) have that happen (even though the other side is fine) as the rubber deteriorates. They said they would replace it for another $275 to which I declined. I called the Goodyear customer support number and the lady I talked to agreed that it was strange they didn't offer to replace it while they had the hub assembly apart, and that she would call the manager and that he/she would get back to me in response to the complaint. The owner called me back after a few days and explained that he had been out on vacation. He was very understanding and both stood behind the work of his shop and also was sympathetic to my issue. He spoke with the tech and agreed that they had been in contact with the ball joint, as it has to be taken apart to change a wheel bearing. He offered to pay the labor cost if I would pay for the replacement ball joint, that way it would be as if the shop had offered to replace it when they had it apart. Ultimately I was very happy about the outcome.

 11 years ago (22-04-2016)

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Cookeville Tire and Auto

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