Copper Cottage

Reviews, get directions and contact details for Copper Cottage

Address: 4105 N Lewis Ave, Sioux Falls, SD 57104, USA

Phone: (605) 221-0958

Website

State: South Dakota

City: Sioux Falls

Zip Code: 57104

Opening Hours

Monday: 7:00 AM – 5:00 PM
Tuesday: 7:00 AM – 5:00 PM
Wednesday: 7:00 AM – 5:00 PM
Thursday: 7:00 AM – 5:00 PM
Friday: 7:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

Very Happy with the prompt service That Copper Cottage gave me. A big thank you to Larry for his great work Ethic as well. Would recommend To friends!

 9 years ago (10-12-2017)

Our air conditioning stopped working during one of the hottest weeks in June 2017. We didn't yet know about Copper Cottage, so we called a few different companies in Sioux Falls and the surrounding area. The only company that was able to come out at that time said we needed to replace our unit to the tune of about $3500. We decided to get a second opinion, as the "service" person was not very professional and didn't spend much time on the problem.
We called Copper Cottage because a friend had a great experience with them. They came out right away! Chris was great! He was courteous and professional. He fixed the initial problem quickly - and when we had a second issue come up the next day, he was out right away to fix it, too. All for a very reasonable price! Copper Cottage came to our air-conditioning rescue during the hottest week in June, when no one else would, was able to, or charged "an arm and a leg" to get the job done! Thank you SO MUCH!!

 9 years ago (29-07-2017)

I've used Copper Cottage twice now in the past couple of months.  The first time was for an A/C general maintenance to make sure my A/C was running properly.  The technician was professional and knowledgeable.  Cost was a bit high, but not completely outlandish.  The second time was for some general plumbing needs; installation of shut off valves, replacement of faucet cartridges due to leaking at handles, and general maintenance.  Again, the technician was great and informative.  Estimate was NOT provided up front of the work that was going to be completed.  The technician did not have the parts on hand and had to order them.  A week later or so, the technician returned and attempted to complete all the work as previously stated.  There were two faucets that he was unable to fix due to the set screw being too corroded and would spin when attempting to loosen.  He left a couple of faucets unfixed, which was understandable.  Now, here comes my frustration.  I received the bill in the mail a few days after the work was completed.  The charge was almost $400, which seemed really high.  Even more concerning was that I was charged for parts/labor that the technician was unable to complete due to the faucet screws being corroded and would spin when attempting to loosen.  So, I thought no big deal.  I will just contact the office and get the invoice corrected.  I've called 4 times now trying to get a hold of some guy named Bill.  Each time I have gotten through to the receptionist (Nice lady, Deb I believe is her name).  She would take down my information and stated that she would pass onto Bill.  Bill would never return any of my phone calls.  So, I decided to stop in one Friday in hopes of being able to chat with him face to face.  Surprisingly enough, I got my chance.  I was able to talk with Bill, showed my invoice, expressed my concerns of work not being completed and being charged.  He stated that he would need to talk with the field technician to get the details of the work done and that wouldn't happen until Monday of the following week.  Again, that sounded reasonable, so we shook hands and away I went.  Two weeks later, still no phone call back.  I've called yet again and no response.  I'm just going to pay my bill and move on.  Word of advice from my experience, find a different company.  This company is overpriced and obviously cares very little for customer service.

 9 years ago (25-08-2017)

Our central air conditioning unit went out last night so I called Copper Cottage around 830 am this morning.  2 nice, professional gentleman came over around 11:00 am or so.  They installed a new capacitor and took the unit apart and thoroughly cleaned it.When they got to our home it was already 80 degrees inside.  Now we are comfortably cooling down as they repaired our a/c unit good as new!  We will DEFINITELY call this company again for any future needs.

 9 years ago (02-06-2017)

Angie (Prostrollo) Bahr. Copper Cottage has the best customer service in the Eastern South Dakota and their work is excellent!

 9 years ago (12-12-2017)

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