Crest Roofing of Tucson

Reviews, get directions and contact details for Crest Roofing of Tucson

Address: 115 E Plata St, 85705, Tucson, Arizona

Phone: 5207700000

Website

moc.liamnotorp@gnifoornoscut

State: Arizona

City: Tucson

Zip Code: 85705

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Reviews

I would give them 0 stars if possible. We worked with them and they were *horrible*. They were incredibly unprofessional, did shoddy work (for example, the new roofing material didn't go to the actual edge of the roof), & we ended up with a new leak where there wasn't one before - and in some ways the biggest problem was that their communication was worse than bad. I looked into filing a formal complaint with the BBB but the process is lengthy and my family received a cancer diagnosis at the same time so we didn't have the stomach for some long procedure. Their roofing crew had a personality conflict with our renter, the decided they hated him, but they could have addressed that totally professionally, along with the point-by-point list of shoddy workmanship, and resolved it quickly and simply. Instead they repeatedly stank at communication, escalated the situation, and we finally got to the point where we just gave up and tried to cut our losses and move on. I spoke to the owner a couple times, and at first I tried to be sympathetic because he said his wife was having some medical challenges of her own, however he then *yelled at me* about my tenant (I never raised my voice once through this process), and NEVER did he address the point-by-point, photo-documented problems his crew had created. We agreed to speak directly for follow-up to avoid any personality issues between his crew and my tenant, but he then did not follow through on his end when I contacted him again.   And look, I'm a reasonable person, I was totally willing to listen that maybe the bent over nails & weird damage spots in the new roofing maybe were not actually problems for the seal of the roof, and that the damage to the cables and conduits, the oil stains and tar smears, were just part of the normal hazards of getting roofing work done.   But a new leak, where one did not exist before, is kinda unarguably a sign of not-great work.    And instead of calm reasoned discussion about it all, or any clear responses to emails, I was met with belligerence at every turn. Our interactions with this company were the most unprofessional and unpleasant of any I've experienced.  In an additional twist, the house - which has security bars on every window and door, and has never previously been robbed (and was my family's home until just months prior) - then was broken into *right* at this time of conflict, in what the police called a "clearly targeted burglary" and our renter's tools were all stolen, as were his wife's family jewelry.   Of course we have no way of knowing who did it.  It's enough to make me think twice about posting this review, frankly, but I don't want another family to have the same horrible experience as we did - it disrupted months of our family's happiness. *I* have cancer now (and young kids, which is really a bummer), and the stress of working with this company I am *sure* made my tumor grow faster.     We worked with another roofing company on a roof leak on our casita and the difference in experience was night and day.  Protect yourself from a potentially stressful and unpleasant experience.

 8 years ago (29-07-2017)

We called Crest Contracting (website says Crest Contracting Roofing, main listing says Blass Roofing, LLC) yesterday to schedule a roof inspection for a very possible leak in our roof, which is an emergency. A woman called back and scheduled an appointment window for today (the next day) between 7:AM to 10:AM, it is now 1:PM, no one has shown up, no call at all... I called twice and since you don't get a live person,  I left a message twice and still no call back. I don't understand why a customer is not considered important enough to be called back and informed of appointment status.  We had to take off work this morning... this is so inconvenient and upsetting.  
Update: got a call at 2:15 PM from a Crest roofing contractor, said he had no idea he was scheduled for this morning, he asked if we wanted to go ahead and reschedule. No thank you. We are taking our business elsewhere.

 8 years ago (25-07-2017)

I made an appointment with them to come to my house between 7 and 10 am. It was a NO CALL and NO SHOW. After waiting for 3 full hours, I called the company. They said "oh yeah looks like we have to reschedule." It was a complete waste of my time and very unprofessional. They did not even bother to call me and let me know. How could you expect this company to finish any job if they don't even show up? Do not use this company.

 8 years ago (22-12-2016)

Huge help - Selina worked so well with me in scheduling and keeping me informed.  I so apprecdiate for myself and my clients.  Thanks so much!
Donna Boyer, Associate Broker

 8 years ago (24-02-2017)

Crest roofing did a great job on my roof. They quoted me the best price for the job and were able to work with my time restraints to get the job done.

 8 years ago (28-02-2017)

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