CVS

Reviews, get directions and contact details for CVS

Address: 1190 Indian Trail Lilburn Rd NW, Norcross, GA 30093, USA

Phone: (770) 638-8958

Website

State: Georgia

Zip Code: 30093

Opening Hours

Monday: 8:00 AM – 10:00 PM
Tuesday: 8:00 AM – 10:00 PM
Wednesday: 8:00 AM – 10:00 PM
Thursday: 8:00 AM – 10:00 PM
Friday: 8:00 AM – 10:00 PM
Saturday: 8:00 AM – 10:00 PM
Sunday: 8:00 AM – 10:00 PM

Update Info

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Reviews

This happened yesterday 10/30/2017. Has been my family's pharmacy for years, I moved to this area in 2001, never had a problem. I received a new prescription, one that needs to be injected. Went to pick up my prescription and pharmacist did not know where it was. I told her it's a refrigerated item and she should look in a fridge, and she found it. Checks me out with no explanation or anything, she was in a hurry to help the next client. In the past, pharmacist always explains to their full ability how to use medicine. 
I get home, only to find that there are no needles with my dosage. *Apparently, the medicine now does not include the needles and it wasn't part of my prescription (the doctor didn't know she needed to make a separate prescription for the needles, that's another story)*, but I felt it was completely unprofessional that no one would stop and think and TELL ME: "hey listen, you're not going to be able to USE this medicine if you don't buy NEEDLES to go with it." 
I called the pharmacy to tell them they forgot the needles, only to find a rude male pharmacist that told me "I'm sorry you feel like the medicine should come with needles. You need a separate prescription for the needles." That was his way of helping me. He should have TOLD ME THIS BEFORE I BOUGHT A MEDICINE THAT I COULD NOT USE. Totally unprofessional. Not, let me call your doctor and find out or anything. Truly disappointed.

 7 years ago (31-10-2017)

This pharmacy is the worst in customer service I dropped off a prescription at 10 am this morning and asked to be notified via txt when it was ready. Well it's 5:02 pm and I have been on hold for 20 minutes waiting to speak to someone. I call from a second phone and I am told if I can hold and I told the lady that answered that I have been holding on the other line for a really long time and she tells me that they are almost done and put's me back on hold.. This is unacceptable I've been holding for so long for something that should only take 1 minute to answer no one picks up the line to apologize for the wait they drive thru is the same way. I will no longer get my prescriptions filled!!

 8 years ago (15-12-2016)

I always to to this pharmacy due to their friendly service snd cleanliness. People are very very nice.

 9 years ago (17-07-2016)

Awful experience here. 
After being told that they would not be able to fill my prescription, I went back to pick it up (since it was a written prescription, not called in by a doctor). When I arrived to pick it up, the incompetent pharmacist on duty told me "Sorry, but we lost your prescription, so we won't be able to give it back to you." No explanation, nothing. They just lost it, and in no way shape or form did the pharmacist seem to even be the least bit concerned about it. He blamed it on the pharmacist from the prior shift. I said I would walk around the store for a few minutes while he looked for it. I had dropped it off a few hours before, it couldn't have gone far. 
The pharmacist used the time I was waiting in the store for my prescription back to gossip with the other ladies with him in the pharmacy department. After no more than 5 minutes, he called me back to the pharmacy he me again "sorry, we can't find it...I looked where it is supposed to be and it's not there. So tell your Dr. he can write a new one and I'll call to back your story up".
 I told him that he needed to find it and I didn't understand how it just up and disappeared. I never once saw him *look* or seem the least bit alarmed that a schedule II narcotic went missing under his watch. 
Now, I have no medication, and I have to take time away from work to go get the reprinted script and get it to any pharmacy BUT CVS to fill it. Absolutely zero customer service skills, carelessness, and incompetency on CVS's part and the pharmacy staff at this location. I will not be returning, and will be sure to let friends and family know what a nightmare this has been.  

      
      
      
 10 years ago (22-09-2015)

Mr. Sanjay is the most outstanding pharmacist in the world.  He he the most knowledgeable, courteous, and helpful pharmacist you could ever ask to know.  He is a true asset to the store and a good friend of our family.

 11 years ago (13-05-2014)

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