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CVS

  1. Texas
  2. Frisco Pharmacy
  3. Little Elm Convenience Store
  4. Little Elm Department Store

Reviews, get directions and contact details for CVS

CVS
Address: 2591 FM423, Little Elm, TX 75068, USA
Phone: (972) 731-8032
State: Texas
Zip Code: 75068


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Reviews
The pharmacist Sini was very unprofessional and incompetent if you asked me. I was given the wrong prescription type and she insisted that it was ok to take it being that it was the same dosage; however,upon original change of the prescription I was told not to intermix the too.When I explained this to her,her reaction was very short and not apologetic. Staff in general are picky as to whom they greet and how long you wait. I waited 5 min with no greeting or hello ,but others arrived and were greeted immediately.. Needless to say,I have changed pharmacies.
8 years ago (09-06-2017)
Let me start this review off by saying I very rarely give 1 star reviews. I'm a retail manager and understand bad reviews are damaging. No one ever likes visiting a pharmacy. It's always busy, employees are stressed and customers are usually sick and grumpy. My very own husband is always grumpy waiting in line at the pharmacy and is one of those customers who probably ruins a poor techs day. He is so terrible I don't allow him to go because I feel bad for the employees. Now every visit to this CVS has been a hassle. I move my scripts from one CVS to this one when we moved. Nothing was put on auto refill, and this was after it took two different visits and four different people to try and get it done. Their computer systems must be a joke or they are not trained. They lost a rx for a drug that has to be hand written on special paper. Our doctor actually charges $10 per script because this is a drug that is abused. We dropped it off on a Friday night and asked for it to be filled asap. Two days went by, no call, no text so we went up there to find out it was lost. We had to wait 4 hours till that employee arrived to work to find it. Once found it took 6 hours to fill...That was the first huge annoyance. Many other little issues happened between them and now. Too many "little" things to write and remember. The last thing to happen was a seasonal allergy drug was filled at this location back in late March. I got a text asking if I wanted one rx filled and I replied yes. When I went to pick it up I asked about the seasonal allergy meds and they couldn't find it. Not as in on the shelf filled, they couldn't find it in the computer. After 8 minutes another tech found it and said it was at my old location. I showed her the bottle that they filled in March and she still said the other CVS had it. I asked her to transfer it and she said I would have to go to the other one. Uh no, no that's not how it works. The CVS you want to fill the drug request the other location to transfer it. We told them that and they said sorry not sorry. She was nice enough to say there was an over the counter alternative. I said yes I know but I want my rx. She then went on to tell me there was no difference at all. I was annoyed to say the least. I asked her to get the alternative and ring it up for me. She said I would have to come in because it was on the shelf. I asked her to guess about how much it was, knowing it was around $60 for a 30 day supply. She estimated $50 and I said okay how much is my rx. A few clicks and it hit her...1.94 for 90 days. I get my doctor to write the script for a reason. This simply added to my frustration. My past bad experiences they tried to help. They did everything they could to right the wrong. That is all I ask. My past reviews would of been a 3 but I didn't review them because I feel they can never win. Well this was the it! My Negative review is here to stay. Get it together pharmacy staff. At least make it look like you are trying. Perception goes a LONG way in customer experience.
8 years ago (14-06-2017)
They were very nice and compassionate last night. We had been searching all over DFW for a certain flu medication and they held it for me while I drive from another location. Great people!
8 years ago (15-01-2017)
Extremely slow service, and almost limited consideration for customer needs.
8 years ago (09-10-2017)
Gene Herr, amazing Pharmacist! We cannot thank him enough for his kindness during an extremely busy night! He is such a blessing! Great pharmacy, and staff! Thank you, again Gene Herr! We are extremely grateful for your help! I know you were swamped, such a hard worker, and so kind!
9 years ago (04-09-2016)
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