Deercross Apartments

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Address: 9225 Deercross Pkwy, Blue Ash, OH 45236, USA

Phone: (513) 791-2800

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State: Ohio

Zip Code: 45236

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Reviews

I have lived in the community for 6 months and so far it has not been the greatest experience. I moved to this area and pay almost double what it would cost just a few minutes up the road because I expected a certain level of service considering the area of town. Unfortunately I disregarded the bad reviews about the office staff and maintenance because of the convenient location. When I paid my deposit I was promised that work would be done during the apartment turn that did not get done. I called the office and wrote these issues on my move in walk through but it was never addressed. I moved into an apartment that was not clean and the maintenance team did a very poor job on the turn. I recently put in an emergency maintenance request due to a water leak in the apartment above me. Even though there was a huge wet spot on my ceiling that was over 3’ round within 4 hours I was told they couldn't find the leak so call back if it starts dripping through the ceiling. Once the work is completed it will have taken them 2 weeks to find and complete repair. There is no sense of urgency with this team in getting your home back together. And good luck getting accurate information from the office staff and manager. When you do reach them expect an attitude and prepare to be disrespected. Customer service and satisfaction is not their priority!

 11 years ago (05-04-2016)

Garbage. The management is always rude & snotty. Good luck trying to get maintenance staff out for any repairs it'll be days if they even show up at all. We had MICE & MOLD! Everywhere! We had to take our own measurements to prevent it. The price goes up every year instead of down like most properties. The pool is nice for people who work there, meaning those nice tables out there are never available because the same dude is there every single day all day & night getting drunk & bothering everyone for hours with his entire family (cousins, adult children & their friends). The entire property is over rated. Spend the extra & save yourself the hassle. 
The same garbage sat in the back woods for literally 2yrs! Yet they try to charge if you have "non patio" furniture on your porch. We reported this property to the EPA & BBB twice! 

 11 years ago (03-05-2016)

I feel I have to write a comment here. People need to know how horrible the maintenance is before they even consider this place. The maintenance is EXTREMELY EXTREMELY EXTREMELY incompetent and slow!!! They don't know what they are doing AT ALL! They always claim it is fixed but actually it is not! And they refuse to replace the stuff they are unable to fix!!! When I tried to communicate with the management about this issue, they appeared to be very polite, BUT THEY DID NOTHING, NOTHING AT ALL TO SOLVE THE PROBLEM!!!! I am extremely DISAPPOINTED!!!!! THEY DON'T TAKE RESIDENTS SERIOUSLY.
At last, I just wanted to point out that I am giving one star to Deercross Apartments  just because google does not have a lower score!!
JUST STAY AWAY FROM THIS PLACE!!!!

 11 years ago (01-03-2016)

Maintenance is extremely poor, and more than that whenever I have walked into the management office that lady always talks to me with attitude, no clue why.
Also these guys are not returning the deposit back, especially for those who are not Americans. Folks watch out

 10 years ago (27-10-2016)

Convenient location.  Nice neighborhood. Apt. was clean.  Laundry was close.  Rent was a bit high but it was still okay.  Lived there from January 2015 - July 2015.  Office staff was always accomodating.  All over a nice place to live.  I would recommend it to friends.

 11 years ago (27-08-2015)

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