Delaware Express

Reviews, get directions and contact details for Delaware Express

Address: 2825 Ogletown Rd, Newark, DE 19713, USA

Phone: (302) 454-7800

Website

State: Delaware

City: Newark

Zip Code: 19713

Opening Hours

Monday: 8:00 AM – 10:00 PM
Tuesday: 8:00 AM – 10:00 PM
Wednesday: 8:00 AM – 10:00 PM
Thursday: 8:00 AM – 10:00 PM
Friday: 8:00 AM – 10:00 PM
Saturday: 8:00 AM – 10:00 PM
Sunday: 8:00 AM – 10:00 PM

Update Info

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Reviews

Delaware Express commits fraud. We ran a bus trip back in December and have been using them every year for our bus needs. We had a Net 30 Account with them and refused to pay it because when we were getting ready to about a month ago we got a text from some of our passengers demanding refunds due to them sending us photos of their bus drivers texting while driving. Toni the bus manager contacted me and asked me if she can use the card on file which is my mother’s personal account to clear the balance. I informed Toni not to do so and all future communication regarding this is to go through my Attorney. When I woke up this morning my elderly disabled mother who is almost seventy years old contacted me crying telling me that Delaware Express took money out of my account. This was a completely unauthorized charge. Delaware Express also refused to acknowledge or do anything about their drivers texting while driving. All around stay away from this company by all means necessary. We will be taking them to court for various violations of the law and unethical behavior.

 7 years ago (20-02-2018)

Fantastic ride and Darrin was great driver & very professional.  We are looking forward to using them in the future.

 7 years ago (16-03-2018)

The worst service ever.  After waiting for more than an hour and a half, I was picked up in a van with 10 other people.  I did not arrive home until 5 hours after my plane landed.  The ride should be around 45 minutes.  The response from customer service was that they were very busy, but would be happy to cancel my trip (and the manager would call me the following day). The phone call never came.  It was the last ride I will ever take with them.

 8 years ago (28-12-2017)

Horrible service.  Never though I would be one to leave an unfavorable review but the extent of the poor service and lack of business ethics has compelled me to do so.  Traveled with family including elderly mother so I paid a premium to make sure I could book private ride service.  Travel to the airport was uneventful, but the return was poor and only got worse.  When we connected with driver, he already had a passenger in the front seat.  Not one to embarrass anyone, I mentioned to the driver in a nice way that I had paid for private service.  The driver said he did not understand what private ride actually meant.  I calmly explained that Delaware Express like most airport shuttle companies have private ride and shared ride and what it meant.  He dropped off the other passenger first, 20 minutes further away than we live.  I don't think it was driver's fault so I gave him a tip and he told me to make certain I phone the Delaware Express office to tell them what happened.  I phoned on the Friday and explained the situation to the supervisor on duty.  She promised me a phone call back later that day from the office manager. I never received a call.  The following Monday I called back and they claimed the office manager emailed me.  I checked, he did not.  However, during this conversation I got an email from the person I was on the phone with and signed by the office manage.  I noticed right away it was a boiler plate email they send to everyone that experiences this situation. It became obvious to me that this is a normal business for Delaware Express to give a shared ride even when a private ride is booked and paid for if they are short of drivers at that particular time. If they receive a complaint, they email this standard letter that reads they will refund the difference between private and shared ride, whilst ignoring and inconvenience they caused the customer.  I wrote a letter to the business manager who apparently is a part time accountant for Delaware Express and also the owner Jerry Frenze.  Neither had the courtesy to call or email me back.  Will never use again. Poor business ethics.

 8 years ago (31-08-2017)

Have been using service for over a year very friendly and have always been on time . I have only one complaint their Website is very slow calling is the best option.

 7 years ago (01-04-2018)

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Delaware Express

Reviews, get directions and contact details for Delaware Express

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