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Destinations Hair Studio & Spa - Lancaster / Leola - OFFICIAL SITE

  1. Leola
  2. Pennsylvania Spa

Reviews, get directions and contact details for Destinations Hair Studio & Spa - Lancaster / Leola - OFFICIAL SITE

Address: 58 Deborah Dr, Leola, PA 17540, USA
Phone: (717) 556-0276
State: Pennsylvania
Zip Code: 17540


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Reviews
Hello, I feel as though I need to give feedback from my personal experience from this past week. This was on Tuesday April 19th. I had an appointment for 6:30pm, but arrived early as they asked me to. First off, I didn't feel comfortable having to pay a 20% mandatory tip. That should be my choice reflected off the service I received. Then, to make me pay for that before I even have the service done is uncalled for. I thought I'd have a great experience since it was for a 90 minute massage. The first thing I asked and made very clear was that I didn't care for nor wanted a face and scalp/head massage. That is what she spent the last 10 or so minutes on doing before she was finished with me. I felt as though it was really 30 minutes overall because she did less massaging compared to I guess pressure points? She went and pressed down on different parts of my body at 4 different times, which took about 10-15 minutes each time she did that. When she was finished, I then walked over to meet her for a drink of water. She said I could go sit in the lounging area if I wanted to. Just after sitting down by the fire, she said she was leaving and then I heard her and the gentleman at the front desk arguing about something. That was uncalled for and very unprofessional. I felt as though I was being rushed out. If you close at 8pm, maybe you shouldn't schedule a 90 minute massage for someone that wasn't to be finished with their massage until 8pm. I believe that is why she didn't actually do the full 90 minutes, I also feel as though that is why they rushed me out. I felt like I had paid $95.00 plus $30.00 for a horrible and worst massage experience in my entire life! Also, just because I only paid $95.00 doesn't mean I should get treated any different, it was still a $150.00 service since I was forced to pay that 20% mandatory tip. I will let everyone know how I feel because this is a highly overpriced and highly unprofessional place if you treat others the way I was treated! I'm very upset about this and thought I'd have the opposite experience I did have at the beginning. I'm now aware that just because the price is more, doesn't mean the service or professionalism would be better than a place less expensive. I hope someone cares enough to try to contact me and follow up with this. This is what I left on their Facebook page, emailed them about, told Groupon about and also messaged them on their Facebook page about. It's been almost a month and they still have not made anything up to me. I want others to know how their service is before they try to overpay for probably the worst experience out there.
9 years ago (13-05-2016)
My daughter and I recently had a wonderful experience at the spa doing the Petite Day Spa Package. It began with a heavenly massage. Next was the facial, which was so relaxing. A delicious lunch was served in a charming area. I recommend the steak. A glass of wine made it perfect! Oh, and the chocolate torte..amazing ! Then it was time for our pedicure, followed by our manicure. All the employees were so nice and helpful...we really did hate for the day to end. I highly recommend this pampering day at the spa. It is a wonderful gift idea for that special someone.
14 years ago (21-06-2012)
Ripped off! Arrived early for a peducure/massage, could not have a locker for all my stuff, was left to wait over 15min past my appt time, noone came to apologize and tell me she was running late, i had to go ask. Supposed to be 1hr with a foot/leg massage $45. Girl didn't want to cut nails even though i requested it, she did not cut cuticles either, lousy quick foot rub. Uv light broken. My boyfriend got a massage, said it was the worst massage he ever had! Girl rubbed super quick allover the place, table was super hot and she wouldn't take off the heavy blanket , (had a sheet under neath) $156 total ,what a waste. Guess they usually get enough business from the tourists at the inn that they don't care about quality work much.
13 years ago (18-02-2013)
My daughters and I visited Destination's about a month ago and all had our hair cut, and colored. Our 3 stylists, Becky, Jamie, and Kara, were very talented professionals. The staff at the front desk was very polite and we were treated to wine and champagne while we had our girl's day together! They made us feel very comfortable and we were all pleased with the results!!!
16 years ago (03-02-2010)
Pros: * Kind receptionist (if my poor feet care at all) * Very good interior (which you eventually pay for) * Nice background music (relaxing, I admit) * Complimentary chilled glass of water with lime Cons: * You get to listen to marketing talk: the pedicurist and the marketing specialist would let you stand there, ignored for nearly 5 minutes until they finish discussing where to place nail polish stands * No info on prices upfront - the only price published for pedicure is "$12 and up" * Nobody would ask you what service you want so you end up being hit with an amount of $54 at check out, no detailed explanation what you are charged for * The pedicurist would not even cut your toe nails or remove the cuticles * At the end she will paint nail polish over your cuticles and the skin surrounding the toe nails * She will not do your heels properly and you will end up doing them yourself that same night regretting for each dollar you paid that lady * If you try to contact the spa manager in regards to your experience, you will not get a returned call. Even a courtesy one. By no means. Bottom-line: I have had better experience and definitely way better results at places that charged me $21, 15-minute foot massage included. AVOID!
19 years ago (27-08-2007)
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