Doug Turner Plumbing CO.

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Address: 9945 Mula Rd, Stafford, TX 77477, USA

Phone: (281) 201-1639

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State: Texas

Zip Code: 77477

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Reviews

I was scheduled for countertops installation on Friday.  I was told that the installation would be completed by 12.00pm.  I was also  told to have plumber to reinstall the under sink tubing and pipes upon completion.  
I called Turner plumbing. I specifically related the issue.  I was told a plumber would be coming to my house on Friday between 1.00-4.00pm. 
On Friday,  the countertops installation was completed on time as promised. 1.00 o'clock came and no plumber.  2.00 o'clock and 3.00 o'clock came and still no plumber.  After 3.00 o'clock the company called me and informed me that their  plumber was "too busy " to come today.  I related that I would understand.  I asked for Saturday. She related that their plumbers do not work on Saturdays or Sundays.   However she had the audacity to offer me an estimate on Friday for $65.00 which would be discounted on Monday. 
Around 4.00 o'clock I called another plumber.  He promised to be in my house on Saturday at 7.00am.
This company promised and then broke it's promised and expected it's customer wait 3 days without water until they show up.  
I don't expect that plumbers work 24/7 but I say if your plumber can not make it to your house in the  same day or next day, then you need to call another plumber.  So why deal with this company at all. Soon or later you need them on weekend and they can't help you.  Not to mention, it is clearly evidence that money is the main concern and not your problems. 
I give them  a zero star. 
Dr. Rabbani

      
      
      
 7 years ago (19-08-2017)

Very fast response. Well priced. The drain was cleaned out quickly and effectively. Plumber Shane did a great job. Highly recommend this company.

 8 years ago (12-04-2017)

Water was coming out of the ceiling in one of the bedrooms.  I called Doug Turner Plumbing about 6:30 on Presidents Day.  They were there by 8:30 and replaced the water heater and drip pan immediately.  The best thing was, they covered all the floors with tarps all the way from the front door to the stairs leading to the attic.  When they left, there was no debris and everything was clean as it could be.

 8 years ago (21-02-2017)

It is hard to find professional, punctual companies these days.  I called Doug Turner Plumbing around midnight to report an urgent issue.  As expected, emergency rates were a bit high so I opted to have them come out the next day.  As promised, I received a phone call around 7:30am the next morning and had a professional plumber at the residence by 8:30am.  Extremely professional and punctual.  If you need a plumber in Houston, do not call anyone else.  These guys are incredible and deserve praise.  Way to go, Doug Turner!!!

 9 years ago (18-02-2016)

This company has so much going for them!  They respond quickly,  are super nice and do a great job.  Just recommended them to my son!

 10 years ago (16-08-2015)

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