Dry Clean City

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Address: 2425 Kildaire Farm Rd # 505, Cary, NC 27518, USA

Phone: (919) 859-7440

State: North Carolina

Zip Code: 27518

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Reviews

I have been going here for about 14 yrs for dry cleaning and just recently took in a dress for alterations. Besides taking a week longer than told, it was a terrible job. The seam was uneven and unacceptable. They refused to give me a refund. The charge was only $11, but when I asked if they would rather lose a loyal customer or $11, they chose the $11. That shows you where their priorities are and I will not be going there again. I work in retail, and in our business, we value customer loyalty.

 8 years ago (17-06-2017)

I've always had good experiences at Dry Clean City, but I went to Kwon's at Crescent Commons due to convenience.  MASSIVE mistake.  They charge twice as much as DCC, and the quality is no better.  DCC has always cleaned and pressed my clothes well and at the best price I've ever seen.  Go to this shop!

 8 years ago (06-04-2017)

They destroyed a beautiful blouse . Tried to charge me still and would not Repair the damage. It went in great and left in ruins, owner never called and the worker was just nutty. I am baffled at how bad someone can run a business . And the sign says 1.50 outside and inside 2.50 . Humm

 9 years ago (26-02-2017)

Picked up my husband's white dress shirt and when I got to the car I saw that it had brown stains all over the back.  It looked like someone had walked with dirty shoes over the back of the shirt.  I took it back immediately and they re-cleaned the shirt.  The stains were still there, so I had them clean a third time.  This time there were still faint stains that the manager said she could not see! And a hole that wasn't there before!  They will only pay 10 times the price of the cleaning for ruining the item (stated on a sign above the desk), so I received $18 since I had paid $1.80 for the cleaning.  They wouldn't even refund the price of the cleaning.  I will not return.

 9 years ago (10-11-2016)

Ruined a very expensive blouse (silk, $200).  Heads up that they will only pay $15-25 if they ruin your garment.  Not only unwilling to make this right, they did not even alert me that there was an issue.  The owner claimed to have tried to remove yellow stains but was unsuccessful.  Instead of calling to tell me- or marking it as an issue when I picked it up- I only discovered the issue when I took it out of the plastic to wear it.  Very unreasonable to ruin a garment and not offer to replace it!  The owner actually told me he should not be cleaning nice garments- that I should take them to Medlin Davis.  I certainly will from now on!!!!

 9 years ago (04-11-2016)

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