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Reviews, get directions and contact details for DSW Designer Shoe Warehouse

Story

DSW is the destination for Shoe Lovers everywhere. Each store features (on average) more than 25,000 pairs of designer shoes! Both men and women will find their favorite brands, including Nike, Cole Haan, Sperry Top-Sider, Steve Madden, Nine West, Calvin Klein, Converse, and SO many more. Stop in any store and you’ll always find a huge selection of dress shoes, boots, sandals, athletic shoes, handbags, and accessories waiting just for you. Plus, DSW also has thousands of shoes and handbags at dsw.com, including kids’ shoes too!

And the DSW Rewards program? Absolutely perfect for the savvy Shoe Lover who likes to save where they shop. Customers enrolled earn points with each purchase and can score $10 certificates to use toward future shopping trips. Plus, Shoe Lovers also receive super exclusive perks and special rewards during certain times of the year, such as birthday offers.

But the best part of all? Every DSW store has tons of different styles, brands, and savings. Each shopping experience can yield new, unexpected treasures, and every Shoe Lover is bound to find something they never knew they wanted!

History: DSW (Designer Shoe Warehouse) Inc. is a leading branded footwear and accessories retailer that offers a huge selection of brand name and designer footwear and accessories for women, men, and kids. DSW opened its first store in July 1991 in Dublin, Ohio, and has since grown to operate more than 400 stores across the United States and Puerto Rico, as well as nearly 400 leased departments for other retailers under the Affiliated Business Group. In addition, DSW Inc. also owns a 49.2% interest in Town Shoes Limited.

The DSW brand promise is “Designer shoes. Warehouse prices.” and the company delivers an experience of “breathtaking assortment, irresistible value, and simple convenience.” DSW stores average approximately 22,000 square feet and stock nearly 25,000 pairs of shoes per location.

Address: 3222 M St NW, Washington, DC 20007, USA
Phone: (202) 971-7000
moc.cniwsd@ofni
State: District of Columbia
City: Washington
Zip Code: 20007


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 8:00 PM

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Reviews
Great customer service good deals! Specially the Zee the guy really helps to find out good shoes! and great advice!
7 years ago (10-03-2018)
Two stars are for one woman who was present Saturday evening. I placed a pair of sized 8.5 boots on hold and wasn't able to get back in time before the store closed on Sunday to pick them up. I went to the store this evening around 7pm and walked straight to the register and gave the woman my name and asked for the boots. The box was sitting in plain sight, with my name tag still taped to it. I know it was my box because the way I'd packed the boots Saturday evening was such that the top/front right corner of the box wouldn't close all the way. Without ever looking at it, even though I pointed right at it, the woman behind the register then tells me that specific pair of shoes was damaged. She claimed that the boots were purchased and returned because the customer wasn't pleased and damage happened. I was skeptical but went to look for another pair. She did not ask me what size I needed, but told me I could order some off the internet just before I walked away. When I came back to the register, a second employee, who was no longer on the clock, was behind the register. I again asked to see the boots in the box behind the register and both employees (the second one without even looking up) said, "Those are damaged." When shoes are placed on hold for 24 hours, they cannot be purchased. There is no way for a customer to have purchased and worn the boots out at night (which would have been last night) as the two employees told me and have them tear and then return them all within 24 hours (between Sunday night and Monday morning) of the time my hold was lifted. It was clear at that point that the employees were refusing to sell me the boots I placed on hold because they were holding it for a colleague. It was the last 8.5 on the shelf. They told me they would be unable to show me the boots because they could not sell them any way. I informed them that I was fine with them not selling them to me, but I would like to see the damage. The woman behind the register, who was there Saturday evening when I placed them hold, continued the story about how they were damaged and so she couldn't bring them to me to inspect. At this point I realized they were going to keep the boots for whichever coworker intends to buy them and just decided to purchase a pair that I don't really want, but need for an event. I will never spend any more money in the store, especially knowing that my size is one that store employees will make unavailable to me as a consumer at will if they or their friends like the shoes. Customer service was terrible, and I'm beyond disappointed at the lack of transparency and dishonesty. Neither of the employees could make eye contact with me during the exchange about the boots.
7 years ago (06-11-2017)
Awesome selection and crazy mark downs!
8 years ago (26-07-2017)
This is a sizable DSW in Georgetown--easily accessibly via Arlington and with a broad selection of shoes, bags, etc.
8 years ago (08-11-2016)
I love DSW and this location is no exception. The reason 4 stars instead of 5 stars is the selection is not as great as my fav location (won't disclose because don't want to deter from this loc.) I think it maybe the selection not as big as my fav because this loc. has a children's section. Which is really nice for people with kids. Go enjoy!
8 years ago (15-09-2016)
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