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Reviews, get directions and contact details for DSW Designer Shoe Warehouse

DSW Designer Shoe Warehouse

Story

DSW is the destination for Shoe Lovers everywhere. Each store features (on average) more than 25,000 pairs of designer shoes! Both men and women will find their favorite brands, including Nike, Cole Haan, Sperry Top-Sider, Steve Madden, Nine West, Calvin Klein, Converse, and SO many more. Stop in any store and you’ll always find a huge selection of dress shoes, boots, sandals, athletic shoes, handbags, and accessories waiting just for you. Plus, DSW also has thousands of shoes and handbags at dsw.com, including kids’ shoes too!

And the DSW Rewards program? Absolutely perfect for the savvy Shoe Lover who likes to save where they shop. Customers enrolled earn points with each purchase and can score $10 certificates to use toward future shopping trips. Plus, Shoe Lovers also receive super exclusive perks and special rewards during certain times of the year, such as birthday offers.

But the best part of all? Every DSW store has tons of different styles, brands, and savings. Each shopping experience can yield new, unexpected treasures, and every Shoe Lover is bound to find something they never knew they wanted!

History: DSW (Designer Shoe Warehouse) Inc. is a leading branded footwear and accessories retailer that offers a huge selection of brand name and designer footwear and accessories for women, men, and kids. DSW opened its first store in July 1991 in Dublin, Ohio, and has since grown to operate more than 400 stores across the United States and Puerto Rico, as well as nearly 400 leased departments for other retailers under the Affiliated Business Group. In addition, DSW Inc. also owns a 49.2% interest in Town Shoes Limited.

The DSW brand promise is “Designer shoes. Warehouse prices.” and the company delivers an experience of “breathtaking assortment, irresistible value, and simple convenience.” DSW stores average approximately 22,000 square feet and stock nearly 25,000 pairs of shoes per location.

Address: 3000 S Hulen St, Fort Worth, TX 76109, USA
Phone: (817) 377-9902
moc.cniwsd@ofni
State: Texas
City: Fort Worth
Zip Code: 76109


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 8:00 PM

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Reviews
If I could give this location a zero-star rating, I would. Strong statement but hear me out. Disclaimer: I have had multiple previous positive shopping experiences at this location - until today. Rarely, actually never, have I been treated with such disrespect by any retail member when my inquiry was simple (asking if a shoe on display was offered in a different size and if so, where I could find it.) That said, continue reading if you wish but this is intended for management and leadership of this sales team to understand the importance of customer service and how their approach and standards need to be addressed. I was helping a friend find a couple pairs of shoes, and I spotted a pair of booties I saw on a standalone center rack display. The store was bustling and I went out of my way to find a team member to ask if they were offered in store in a different size and if so, if they could help point me in that direction. Their response was not what I would have ever expected. Please keep in mind that I asked as politely as I could out of courtesy since I was patiently waiting for them to finish their existing conversation before I interjected. Needless to say, their response was opposite of what I expected. The two of them scoffed in reply and said, "No, we're ALL out of those." And looked at each other to go on carrying about their chat. As if I inconvenienced them by asking for assistance. Their tone was condescending, I felt dismissed and they didn't even attempt to offer other options or help in any way. I think I would have purchased a couple pairs of shoes had I not been so outdone by the way I was treated. I hope this doesn't fall on deaf ears for the sake of this store's approach and execution of proper customer service. I will be taking my business elsewhere.
7 years ago (17-02-2018)
They didn't have the shoes I wanted in my size so they ordered them and will ship them for free in 4-7days pretty sweet! Thanks Charm.
7 years ago (07-03-2018)
There is a huge selection of shoes in the store. However, there a good selection of wides nor is the staff very knowledgable of which shoes come in wide or even which ones they carry in store.
7 years ago (12-02-2018)
Cashier kept looking at her phone right in front of us. We asked if we could order a certain shoe in a different size online and she said they didn't have it but when I went home and looked on their website, it was available!
8 years ago (02-11-2017)
Update...I got my $10 certificate in the mail. I'm guessing it was tied to the purchase, not sure. I normally have a pretty good time at DSW, but I usually have a hard time finding anything to use my $10 reward certificates on. However, when I buy a pair of shoes for $49.95, and there is a buy $50, get $10 certificate special...and the cheapest thing in the store is something for $3+ and I don't need anything else, couldn't they just ring it up as a $50 sale and reward me the $10? Apparently not. Harumph.
8 years ago (12-07-2017)
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