Dunkin' Donuts

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Dunkin' Donuts is an all-day, everyday stop for coffee, breakfast, donuts, and baked goods. Stop for a breakfast sandwich or enjoy one of our deli sandwiches for lunch!

Address: 13880 Cedar Rd, University Heights, OH 44118, USA

Phone: (216) 932-0000

Website

State: Ohio

Zip Code: 44118

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Reviews

I only a small meal, and they are taking to.o long on a Wednesday morning. No bagels. For rea? I don't have any a patients for slow paced workers. There isn't much workers back there and not to mention that they need my receipt after I specifically told them what my order was. Fifteen minutes I had to wait... Oh lord have mercy.

 8 years ago (27-09-2017)

Very slow and at times they don't even have money in the register. the last time I visited they were asking the customers if they wanted the pennies for the customer's change because they didn't want to go get the pennies.coffee tasted awful , it was burnt and bitter tasting. And it's never  busy when I visit about 830 a few times a week.i really didn't know it was that hard to make  fresh coffee.

 8 years ago (09-11-2017)

Just came from Dunkin @ Cedar Center.  The woman in front of me had returned because both of her hot chocolates were nothing but water.  The unfriendly employee told her the reason was because the chocolate had run out.  After the employee lacked the skills or intelligence to slightly multi-task, I waited for her to make the hot chocolate and serve the woman.  Folling her serving the customer, I was completely ignored.  Completely!  As the woman who was just served went to get napkins, she noticed I was being ignored and told the employee we were not together.  This employee did not say more that three words to me other than my total.  She did not speak clearly so I did not hear the total and gave her some cash.  She immediately returned the extra bill that I gave her and then gave me the change.  I can't say that she was outwardly rude but she certainly was anything but friendly.  Never actually hearing the total,  despite of her terrible service, I then told her she can put the change in the tip cup, and at this time all I knew is the change could've been .01 cents to .99.  I still do not know.  What I do know is there was absolutely no smile, no thank you or anything resembling such actions.  This woman needs to be let go.  NOTE TO OWNER - I was one of your first customers when you opened and your employees are drowning your restaurant faster than a donut dunked in coffee.   Please review video at approximately 8:30 pm.  First, I stopped going because the food (not the donuts) was terrible and now I will never return for anything due to their lack of customer service.  Pathetic restaurant, and I'm calling it now that they will be gone by this time next year.  So at this time I would like to say "good riddance"

 8 years ago (12-11-2017)

They're friendly and try to get your order together as fast as they can

 7 years ago (17-12-2017)

Always good service and food, but there always seems to be new employees training which often makes for a long wait inside and at the drive thru

 8 years ago (06-10-2017)

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Reviews, get directions and contact details for Dunkin' Donuts

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