Dunkin'

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"America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. Order your Dunkin’ faves ahead of time with the Dunkin’ mobile app for a fast grab and go experience."

Address: 3114 Fincher Farm Rd Ste 100 , Matthews 28105, NC, US

Phone: (704) 708-9547

State: NC

City: Matthews

Zip Code: 28105

Opening Hours

Monday: 05:00-22:00
Tuesday: 05:00-22:00
Wednesday: 05:00-22:00
Thursday: 05:00-22:00
Friday: 05:00-23:00
Saturday: 06:00-23:00
Sunday: 06:00-21:00

Update Info

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Reviews

Worst DD shop location ever I had tried DD. Bad customer service and quality. Was waiting past 15 mins since I ordered and staff asked me why are you waiting? After that this is what I got for their new tomato pesto grilled cheese sandwich - a disgrace to their promo pic. And the hot cappuccino I ordered was worst than a regular cold coffee.

Easily the worst customer service experience we’ve had in months and probably the worst coffee experience in my life. We placed a mobile order on 9/17 and when we got there we had to wait for 30 minutes for our very simple iced coffees. We would have waited longer but we alerted the staff that we had placed a mobile order. They acted confused and said “oh we’ll start working on that” but also did not complete our order correctly. I was supposed to have an iced coffee with oat milk and cane sugar syrup and hazelnut flavor. After 30 min of waiting I received an iced coffee with sugar granules at the bottom. No hazelnut syrup and no oat milk I am dairy free. When I asked for oat milk they handed me a cup of heavy cream and assured me it was oat milk. Throughout our time of waiting, we were able to watch the staff cut up and carry on about their personal lives instead of fulfilling orders. Almost every customer was waiting for 30-45 minutes. We will be contacting the owner of this location and requesting reimbursement for this horrendous experience. We will also never be using this location again, though we are avid Dunkin fans.

there were only two girls working when we came in, and i appreciate their help with my friend and i’s orders, but the munchkins my friend ordered literally had mold on them. our coffee was fine, but when we arrived, the store was locked. no sign on the door or anything. a customer that was already in there opened the door for us to let us know they were closed, but we placed mobile orders so a worker let us in. they looked at us like we were crazy for coming in, and it felt like a hostage situation the way we were locked in.

This is the worst dunkin I’ve ever been too! They have the worst customer service and the worst coffee I’ve ever experienced. The employee didn’t smile at all and only spoke when telling me the total price. Otherwise didn’t speak at all and just deadpanned me like I was there to ruin her afternoon. The pumpkin cream cold brew was not drinkable. The coffee was gross and the “cold foam” came out of a whipped cream can. It tasted medicinal. Even though this is right by my Publix, I’ll keep driving on for Starbucks and happily pay a few dollars more.

Very disorganized and dirty coffee store!! From the store manager to the staff, none of them seems organized. Every time I come here I have to wait at least 20 minutes to get a coffee or donuts although there are only few people in line.  The paper cups are dirty. The manager is rude and lazy.  They rather to keep the donuts shelf empty then replenish it with donuts!!! Unbelievable!!

Whoever the owner of this branch is, either don’t care or just has this business to report revenue losses or something.. but customer service at this location is -5 starts… their corporate office will be engaged, the last 3~4 times we’ve been there.. all employees look like they are in their break and give you a “I don’t want be bother face”.. slowly walking to the register.. and not even saying anything, just staring at you.. not even saying hello, what can I get for you or nothing.. “basic customer service etiquette”.. I really hope corporate shut this store down and a new business opens up..

This dunkin literally does everything wrong. The employees are extremely unorganized and rude. The coffee is never made accurately. It is often grey or just white colored, and tastes like watered down milk. And it takes them a solid 10 minutes to “make” a single order. There’s a dunkin about ten minutes from this location that makes it right, so it’s clearly possible. Maybe if they would take their AirPods out they could focus. I genuinely don’t know how this place is still running, but it’s clearly not going to last long. They haven’t stocked half of their store in weeks and the experience gets worse every time.

I had a good experience here when I went to buy the big coffee box. It was in the evening and the young men there helped me a lot and I got what I wanted. The cap for the box was missing they looked all over until they found it they could simply say we don’t have it anymore but they didn’t do that and they kept searching until they got it. Thank you!!

There seems to be no organization. So many people are waiting for food and drinks while other food and drinks sit unclaimed. Two bagels with cream cheese should not take 20 minutes. There are at least 5 people working in the back!

I visit this spot quite often and always a great experience.  The staff are friendly and polite, the service is quick and efficient, and orders are always correct.  The restaurant has a good amount of seating inside and some great outdoor tables, chairs and benches in a courtyard which is cool.  They serve the typical Dunkin fare —doughnuts, hot breakfast sandwiches, muffins and bagels and of course, fantastic coffee.  The restaurant itself is clean and has a Baskin Robbins inside.  There is plenty of parking immediately out front, with a specious lot.  The restaurant is easily visible from the main roads and always easy to get in and out.  There is no drive through at this location.  It can bet quite busy in the morning especially on the weekend.   Overall always a pleasant visit and experience.

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