Dyer Chevrolet Vero Beach

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Address: 1000 US-1, Vero Beach, FL 32960, USA

Phone: (772) 469-3000

Website

State: Florida

Zip Code: 32960

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Reviews

My wife and I already knew which vehicle we were interested in before we arrived at the dealership. By the time we drove to the dealership, Jesse had already brought out the 2 truck models that were the closest to what we were seeking, ready for us to test drive. Jesse was very professional and he answered all of our questions without ever rushing us. Even after we signed all the papers and had the keys in hand, he still took the time to answer more questions for us and he continued to help us set up several of the electronic features that come in the truck. He was extremely helpful and we plan on buying another vehicle from him later this year. Jesse is an awesome sales professional and he knows his vehicles very well.

 7 years ago (07-07-2017)

My family and in laws all shop at Dyer for their vehicles! We have never had a bad experience. Just recently in the past few weeks, my boyfriend & I just got a Chevy Equinox! If you need to get in a vehicle, head down to Dyer and ask for CODY! He is the man! He will help you get what you want, for the price you want. Thanks again, bud!

 7 years ago (08-08-2017)

We have had MULTIPLE problems at this dealership and I am forced to finally provide this review as I have been ignored when reaching out to upper management and even requesting to speak with the owner.  Thank goodness I have this format to provide a warning to other customers or potential customers because I would not wish our experience on anyone.  I would like to share that in 2012 we brought a large SUV that we had just purchased in for new tires to be put on, along with some other work that was still under warranty.  While our vehicle was being serviced, my husband walked the lot and considered a vehicle purchase from this dealership....however, the repairs took longer than promised and he was forced to come back a different day to pick it up.  We discussed picking it up and purchasing a new 2012 vehicle from them; however, to our dismay, our SUV had been keyed in multiple area's while it had been in their lot.  They made no attempt to correct this issue and were so rude that we literally drove the vehicle we picked up straight to the Chevrolet dealership in Melbourne and made our brand new 2012 vehicle purchase there.  Unfortunately, due to the convenience of living in Vero, we were forced to stop by this dealership 2 years ago due to a recall on our 2012 vehicle and hoping that the staffing and attention to customer service had improved but we were sorely disappointed that it had not and did not return to have the necessary work done.  Which brings me to my current issue....we began having issues with our large SUV mentioned above and knew it wouldn't be safe to take it all the way to Melbourne, this was a few months ago...and my husband took it in.  I need to provide more detail at this point that, my husband is a 100% Disabled Veteran, we do not expect special treatment in any capacity; however, I add it because he RARELY leaves our home and we have explained this to the staff there.  This large SUV is not driven often, but when it is, we certainly need it to function properly, and my husband brought it in, explained the 4 issues that required attention and we were told it would take many days to get to it as they were backed up in the service department.  This was not good news given the keying incident that occurred years before, but we had no choice and let them know we would be patient.  When we finally received the call that our vehicle was ready, we had reminded them before picking it up that it was crucial that all 4 issues be resolved and they were not.  Not only that, but there were damages on the gaskets of our vehicle as well.  So we paid for multiple items and did not receive what we paid for and we are talking about approximately two thousand dollars to pick up a vehicle that has an emergency message lit up on the console warning about the airbag, the power steering literally not working and grinding as we tried to get home, the gaskets on our windshield flapping around loudly, and a clanging from under the front of the vehicle.  Yes....we turned around and asked why there were new issues and why the things we specified weren't fixed and we were told.....oh leave it here a few more days, we probably need to order more parts!!!!!!  How is this customer service?  Our vehicle has sat in the driveway and we tried to take it out two days ago to make a bulky purchase and I had to be terrified that we wouldn't get from point A to point B, no one should spend the money we have there and have an unusable vehicle.  I called the dealership and spoke with Angela, who mentioned that she is the head of Customer Service and I requested that the head of the service department call me, and that the owner call me as this is beyond unacceptable and she assured me I would be contacted and I have not been.  I'm not sure if I would even bring it back there to have them actually place the items I paid for on my vehicle since they so obviously didn't do anything they claimed on the service ticket. BEWARE VETERANS & FAMILIES, they take your money but leave your vehicle in disrepair!

 7 years ago (28-08-2017)

The best service dept. I have been in in years.   It is always a pleasure to find a service dept as nice and well informed as Dyer Chevrolet.  Again I would recommend  then to anyone.
Thanks again to the employees of Dyer Chevrolet.

 7 years ago (10-09-2017)

I've been here several times and have always been treated very kind. The employees are very professional and friendly. The waiting area has free wifi, coffee and water and there are also snack machines. I love that there's a small toy area for the little ones and a free shuttle service if you'd rather not wait around for your vehicle.

 7 years ago (07-08-2017)

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