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East Hill Optometry

  1. Washington
  2. East Hill-Meridian Doctor

Reviews, get directions and contact details for East Hill Optometry

Address: 11120 SE Kent-Kangley Rd, Kent, WA 98030, USA
Phone: (253) 859-0942
State: Washington
Zip Code: 98030


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Reviews
Ordered my glasses, waited over a month, then called and they said my order never went through cause of error from thier side by thier employee. Placed ordered again, waited another month, then finally got my glasses. Very bad customer service with confused staff. but good doctor that's why I am giving 2 stars. I think it's time for doctor to change his staff or he's gonna continue to lose business.
8 years ago (08-05-2017)
The dr seems nice enough however he has the most incompetent staff working for him. Not only did they fail to bill our insurance 2 years ago for contacts all together, but now they are choosing what to bill and what not to and have us pay. we ordered contacts 3 months ago and I was never called when they came in. fast forward to today and I finally got them and had to update my number for the 10th time with them. I was instructed I would have to call the insurance company because they couldn't figure out how to get our benefits. Once I called the insurance I was told that what they had me pay for was never even billed to our insurance and not only that but they had been paid for 3 boxes of contacts almost 3 months ago. So they billed and were paid for them but never bothered to call us. we will be transferring offices and will make sure let our insurance, who they are currently in network with, know about their billing practices
9 years ago (27-09-2016)
Dr Lum very nice and does good job, but his staff (a caucasian lady) is very very rude. I stopped by to pick up contact lenes and my return money which i paid for the contact lenes I ordered before but i need to exchange another kind because it not fit. She didnt know how i paid for it, cash or credit card. I told her it was cash; she told me " u have to come back tomorrow cuz she has to find out how i paid for it" I told her i dont have time tomorrow; u can put to my card if u want. She said, u told me cash now u said credit card... She made me feel like im a liar... My point is i dont care how she return my money.... I just dont want to come back tomorrow... She didnt want to listen, she just focus back to her computer and ignore me... Before i walked out, I asked her... So u said tomorrow it will ready right? She replied to me, "but u said u dont have time tomorrow?" What kind of attitude is that?? I dont have time, but i still need to get my money back right? Anyways...never seen this kind of customers service before....i have been a patient for >6 yrs... I'm sure i have to find another place for my eye.
9 years ago (07-09-2016)
Dr. Lum is great!! I really like this optometrist, and usually I detest having to come back, but it's not so bad with Dr. Lum and his staff!
9 years ago (28-07-2016)
Dr. Lum is awesome! He did a great job I am definitely coming back
10 years ago (09-02-2016)
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