Eastern Mountain Sports

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Address: 347 US Highway 202/206 South Somerset Shopping Center, Bridgewater, NJ 08807, USA

Phone: (908) 725-7255

Website

State: New Jersey

City: Bridgewater

Zip Code: 08807

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 10:00 AM – 6:00 PM

Update Info

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Reviews

Excellent customer service at this location. I purchased an EMS coat a month ago and was pretty upset when a zipper broke. I was very happy to hear they would replace it considering the condition. I was able to do an exchange for a new coat with no issues.

 7 years ago (15-03-2018)

I love this store. I bought a backpack here after the manager spent forty minutes telling me about all the different brands and styles. Though EMS is a bit overpriced in general, they do offer a student discount and their products are reliable!

 7 years ago (08-03-2018)

I am very disappointed with EMS. I wanted to return a bike, that i haven't even picked up from the store yet, and I was repetitively told by numerous people that I had to come back to the store to do so. Typically not a big deal, but I live a 100 miles away, so i was not going to travel 200 miles round trip for them to process this. I spoke 4-5 people from both the store and corporate, and everyone said "Sorry, you have to come in, there's no other way. There is no way for us to process it remotely as our system does not work that way, we'd love to, but its impossible". 

Fast forward a few days, store manager calls me asking me if i no longer want the bike, because someone else wants to buy it. I said, no, i no longer want it but it is mine until my money is returned. Law & behold, this manager process my return over the phone in LESS THAN A MINUTE. 

All in all, EMS has wasted hours of my time on the phone (and almost 5 hours of driving) to process a simple return. I don't know if they were hoping to lure me back to the store and sell me something else but that's bad business EMS. You lost yourself, what could've been, a good customer.

 8 years ago (24-04-2017)

EMS I was about to come to ur place to check you out but one comment changed my decision. ( bike being returned but was given a hard time) .

 8 years ago (01-01-2018)

FANTASTIC SERVICE

Helpful and knowledgeable sales reps who really understand the meaning of customer service. Based on what I saw while at the store. 

SERVICE
- Asked every customer if they needed help.
- Guided every customer to the section and never told them just to look in an area. 
- Helped multiple customers at once and always apologized or excused themselves politely.
- No rush or up sale of items trying to push more items.

I am not sure if they get paid on commission but it seemed they were just genuinely helpful and enjoyed talking about the products. 

*ONLY MINUS 
- My compression sack was not in the bag so I had to go back
- My new jacket broke in less than 1 day, not EMS brand. Was easily returned and seemed like just a malfunction of the manufacturer.

 9 years ago (29-11-2016)

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Eastern Mountain Sports

Reviews, get directions and contact details for Eastern Mountain Sports

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