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Reviews, get directions and contact details for Eastern Mountain Sports

Address: 8 Glen Rd, West Lebanon, NH 03784, USA
Phone: (603) 298-7716
State: New Hampshire
Zip Code: 03784


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Reviews
The chain is going downhill quickly..failing to realise men have more disposable income than women and they want more product to peruse ! Case and point 10 pairs of Prana Zion stretch pants in size 34 waist all 32" long legs .No other leg sizes availBle in 34 W...W TF! Who is ordering product for this company !! Not everyone is 6 foot tall exactly! Sad when I know more about any of there product s than any of their sales clerks ! STUPID!!
8 years ago (03-11-2016)
I've been happy buying here. Sometimes it's nice to go see stuff in person before buying. Be sure to price check their website. I just bought a $200 jacket in store to find out it is $150 on their website. Hopefully they will price match themselves
9 years ago (21-05-2016)
Best outdoor gear store in this part of New Hampshire. Sure, LL Bean is in the same mall, but EMS beats them on breadth of camping and hiking gear overall. Prices are in line with other stores of the same ilk.
9 years ago (08-05-2016)
I used to love EMS and shopped here regularly for many years - when I was on the East Coast it was the source of 90% of my outdoor gear. One of the main reasons I was so happy with EMS was the generous return policy and knowledgeable and generally friendly staff. My last few experiences with this location have been terrible. Unhelpful staff who were turned downright unpleasant when I tried to return items (one was an air mattress with a defective valve and the other a stove that had been used once for a few seconds to see how the flame distributed). They flat out refused to take these items because they had been "used" and made no apology for the new return policy which has gone from generous to very rigid in the past few months. Furthermore, prices have been sky rocketing over the past several years and it's just not good value anymore. Do yourself a favor and find a local outfitter or buy online.
10 years ago (27-07-2015)
This place has the best customer service I've ever had at a sports store. The employees were friendly and repeatedly came to find me to see if I needed help. They were efficient in ordering an item for me and calling me when it was ready. They've given me great advice on what gear to get, and they don't always recommend expensive things I hesitate to buy. Definitely would come here again!
10 years ago (13-08-2015)
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