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Eco Motive Electric Bike Shop

  1. New Mexico
  2. Santa Fe Bicycle Store

Reviews, get directions and contact details for Eco Motive Electric Bike Shop

Address: 410 S Guadalupe St, Santa Fe, NM 87501, USA
Phone: (505) 795-3782
State: New Mexico
Zip Code: 87501


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Reviews
I have rented e-bikes from ElectroMotive on two trips to SF, and have found them to be extremely friendly, helpful and courteous. One must take all online reviews with a grain of salt, especially extremely negative reviews. I am not from NM, have no connection to this business except as a satisfied customer, and received nothing in exchange for this review.
8 years ago (24-05-2017)
The owner Pam Sawyer promised to provide a refund for the defective e-bike when we spoke over the phone this past early January and eventually didn't. In late December 2016 or in early January 2017, I got cheated on a used 2014 vintage electric tricycle (a Schwinn Meridian with an outfitted throttle e-motor). The throttle type e-motor was defective and would cut out on turns and hills. Apparently this is a common problem with most throttle type e-bike motors. The problems started the second day it was purchased. To make a long story short, they dishonestly said in a recent email this month (May 2017) that I had caused damage to the e-tricycle when I didn't. They're also very flaky about their hours too. They're not actually open when they say they are. - I should've seen this as a red flag before purchasing the electric tricycle. I returned the bike in early January and asked for a refund of and the owner Pam Sawyer said she would give a refund. When the refund never materialized, my mom, who purchased the bike for me, had Amex do a charge back for defective goods on her Amex card but somehow this bike shop dishonestly beat the charge back dispute this Spring using a dispute company called Square that helps merchants. To avoid getting ripped off, do not do business with the Eco Motive Electric Bike Shop. I really hope they go out of business because they're so dishonest. The owner Pam Sawyer should be ashamed of herself! In February I finally got a proper working e-tricycle from an honest bike shop called Rob and Charlie's Bike Shop at 1632 St. Michael's Drive here in Santa Fe. I highly recommend Rob and Charlie's.
8 years ago (11-05-2017)
Friendly staff who were kind enough to let me try out their bikes
8 years ago (18-06-2017)
this company has no sense of customer service.....terrible to deal with.....overpriced and nasty
9 years ago (05-09-2016)
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