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Reviews
The strawberries prepared was great. Husband said the order was not complete though, missing the balloons requested, but they fixed it. Also, no delivery to Fort Lee at the time so he had to pick up on Valentines Day.
8 years ago (01-11-2017)
Bouquet was much smaller than pictured. Thank goodness it was 20% off and I picked it up instead of paying $14 to have it delivered. I gave wo stars because it was ready when I picked it up and I didn't have to wait. On the other hand, when I tried to order it online, I chose the larger bouquet because it was $5 off. But when I selected the Colonial Heights store, all of the large bouquets that were discounted disappeared and the only options were the small undiscounted ones. I think there is a scam there. If a size is offered on the Edible Bouquets site, it should be offered by the store. I won't be ordering anything else from Edible Bouquets.
9 years ago (02-12-2016)
My husband ordered from this location for Valentine's Day. They were to deliver to my house on February 14th 2017. No one ever showed up and noone ever notified my husband that they weren't going to deliver that day or any other day because they canceled his order and they never called or email about the cancelation. Very unprofessional! I wouldn't recommend them at all.
9 years ago (17-02-2017)
I have always had great service from this store. Even when I was out of the state all of my things were taking care of correctly and on time. I have read a lot of complaints about this store and have never had any of this happen to me. If it did I would be front and center at that store verbally speaking with a store manger to get my situation handled. You can't go off peoples word of mouth because their two sides to every story. So try it yourself and make your own judgement.
10 years ago (26-03-2016)
Id have Rated -1 if I could. They never delivered the request on my Wifes B-Day on Ft. Lee, VA. when I called to find a status as the day pasted - I got hateful Customer Service and the young lady even got short with me and she said, "Sir, you must be asking about a residential address delivery, because business always goes out first to avoid this" When I informed her that it was my wife's B-Day to day and in fact I work for a business on post - it was in fact and had not been delivered. Her tone changed, but then she says they do not guarantee a delivery time. I indicated that I knew that, but I also know they have communications with delivery driver as a dispatcher and they should be able to tell me if it would be delivered before 5pm when my spouse leaves. Nope she says, but it'll make it.. I call at 4:50 PM to request a refund, get forwarded to the Manger and he tells me, one moment and places me on hold. A few minutes later a lady comes on and tells me the refund has to be authorized by the Manager and he was not there???? What, I was just on the line with him. Sir - he will call you back. Guess what, nothing, so I called the next day and was on hold 30 minutes each time - he is on the other line and other excuses and never picked up. When I would call back, they would greet me and put me right on hold and nothing - not even if he had done it in the system. DO NOT ORDER FROM THIS STORE>>>>>>>>
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