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El Pollo Loco

  1. Long Beach
  2. Long Beach Fast Food
  3. Long Beach Mexican

Reviews, get directions and contact details for El Pollo Loco

El Pollo Loco
"While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Long Beach,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again."
Address: 3425 Anaheim St , Long Beach 90804, CA, US
Phone: (562) 494-1343
State: CA
City: Long Beach
Zip Code: 90804


Opening Hours

Monday: 10:00-23:00
Tuesday: 10:00-23:00
Wednesday: 10:00-23:00
Thursday: 10:00-23:00
Friday: 10:00-23:00
Saturday: 10:00-23:00
Sunday: 10:00-23:00

Update Info

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Reviews
Horrible customer service. After being charged was told they didn’t have regular drink cups; cashier made it seem like he was doing a favor by giving me a large cup. Restroom had no toilet paper, the tables were dirty. Foot traffic was medium, not really busy for them to act like they are overwhelmed by orders. First and last time at this location.
I love the CrAZy ChiCKen... But sometimes I feel like the employee's are a little slow, like they sometimes repeat what I say 3 or 4 xs, like ... If your repeating what I ordered back to me and I say YES that is correct, why you ask me again, and again?Food: 5/5
The food was good as usual but this time around, the supervisor don't know her name took my order and never really looked in my general direction. Although she kept saying she was sorry for having to ask me to repeat because she was so busy laughing and talking to her coworkers. Didn't realize that she gave me the wrong drink until after I got home and ate. I'm one of those peeps that doesn't drink until after they finish eating. Ending the meal with their strawberry-lemonade is no high point. El Pollo Loco is good maybe even great in so many areas, but that stawberry-lemonade is not one of them.
Quick drive thru even during the busy afternoon lunch hour. The food is flavorful not highly seasoned which I would prefer but they do provide well seasoned salsa. I do have to keep in mind they are making meals for the masses. I love bargain prices and discounts. The food is inexpensive and they accept coupons. The restaurant is in a small strip mall so parking could be difficult but there is plenty of it.
The food was great. Customer service was good, they provided us with napkins straws and the condiments we asked for. Cleanliness I'd rate a 4/10.Dine in: YesTakeout: Yes
Last night around 11pm. I used the drive through, she took half of my order and stopped talking, I went to the window to see what happened and to complete my order and get my food, no one opened the window. I had too leave, God knows what was happening inside.
Store on willow and long beach Blvd Had the worst experience tried ordering an offer from pollo loco app and cashier didn't know how to redeem it a guy name Alex said he was the manager so I tried speaking to him and he walked away from me and didn't apalagise I asked him for corporates number he reply u can find it on line .Food: 1/5
Picked up from the drive thru window. Fast and friendly service. I had a chicken Chipotle Avocado Burger. They pack you generously sauces. The burrito was good, but nothing special.
I just asked the cashier 149 Mashaseen in the drive thru that I wanted juicy chicken for the half chicken meal I ordered. So I drive all the way home to find out my half chicken meal HAS OLD DRY AND HARD CHICKEN THAT WAS OBVIOUSLY LEFT ON THE GRILL FOR AN EXTENDED PERIOD OF TIME. Why would I pay full price for dry shrivelled up hard chicken ? I made it a specific choice to go to this location. What a mistake. Old dry shrivelled up hard chicken , Shouldn't be given out period to customers ! And if it does cut the dang price! Ruined my night because guess what ? I'm not going to drive all the way back. The service was excellent food horrible.
Hubby enjoyed the fried chicken and I enjoyed the salad. The cabbage slaw was just OK.Food: 3/5
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