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El Pollo Loco

  1. El Monte
  2. El Monte Fast Food
  3. El Monte Mexican

Reviews, get directions and contact details for El Pollo Loco

El Pollo Loco
"While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in El Monte,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again."
Address: 4794 Peck Rd , El Monte 91732, CA, US
Phone: (626) 448-6767
State: CA
City: El Monte
Zip Code: 91732


Opening Hours

Monday: 10:00-22:30
Tuesday: 10:00-22:30
Wednesday: 10:00-22:30
Thursday: 10:00-22:30
Friday: 10:00-22:30
Saturday: 10:00-22:30
Sunday: 10:00-22:30

Update Info

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Reviews
They were getting everything wrong!! First of all is this a bean bowl?? With a hint of chicken?? I understand the concept of cross contamination being uncontrollable at times but... mac&cheese+mashed potatoes. What if I was allergic. That wasn’t the end of it the small chicken breast that was given to us, but her forgetting the drink. There was not a line behind us they most definitely were just done for the day like they always are no matter what time of the day
I've gone through the drive thru for years. Have had small issues..forgot my drink, order wrong, paid for sour cream and didn't get etc. Nothing big enough to complain about until now. Cashiers AND managers do not know how to run a gift card. Made me feel like I was trying to use an empty gift card. Even said I had nothing on the account. I almost threw it away! Luckily I called the hotline to know there was a balance. They made me feel dumb and had to pay cash for their lack of training. I went back to request a cash refund and put the charge on the gift card. After 30 minutes of waiting. The store manager refused to come out of the office and left her supervisor to just tell me no, it can't be down. What business doesn't correct their own mistakes? What business allows management to have such bad customer service skills? *Note: I was not asking for anything extra. Just to correct what I was wronged. I used my gift card at a better location and will never go back to this one.
Customer service was very nice and polite the restaurant was very clean as well as the grounds my lunch was very delicious thank you guys awesome job
I said, no cheese, sour cream, etc, you did any way, I paid for corn, did not receive. Take time. Get orders correct, food was blah. Got two cause got my shrimp correct.
The loss of two stars is for the prices going up and the quality going down. Not just this Pollo Loco, but most of them. One thing that Pollo Loco once upon a time, the healthiest fast food around is doing, is copycatting most fast food places by getting rid of it's unsweetened iced tea. Do not go to Pollo Loco if you are a Diabetic! Only sugared drinks are available, including a Raspberry tea that is mostly sugar and a lemonade that is mostly sugar. I rarely have sodas, but the Lemonade was so sugary I opted for a Coke. As for the meal, it was ok. I ordered the Double Chicken bowl that comes in a crispy, edible, shell. The shell is just ok, maybe a tad greasy. The chicken, on the other hand is still great. None of this dark meat B.S. The avocado was perfect too, and the Cilantro sauce was tasty. This set me back nearly $15.00. I know inflation as fake and orchestrated as it is blah, blah, blah, but still a little pricey for something that is worth maybe $10.00. That said, even that I would have been ok with if they hadn't forced me to have soda. Had I known, I would NOT have ordered the combo. I am NOT paying an extra $3.00 when you include tax for water!
My family's favorite pollo loco always fresh and delicious Parking: Lots of parking always Wheelchair accessibility: Ramp and wide dining area
This branch has been consistently good. However, sometimes they need to take care of the drive thru orders before the in-store ones, and the wait can exceed 5-10 minutes. If you can, I suggest use the app to place online orders if you are in a hurry.
I took friends who eat meat to eat there. I will say their menu seems to have improved greatly in the many years since I have been in one. If it hadn't been my fasting day, I likely would have tried something that didn't used to walk around. I must admit the smell implied savory foods.
this place is a hit or miss. sometimes the chicken is tender and juicy and other times it's hard and tasteless. one thing however is their fountain drinks are always flat.
Sometimes the customer service at this place is a hit or a mess just like the quality of its food it can either be a hit or a mess. The majority of the time everything's a hit but when it's a mess it really does lead a sour taste in your mouth. Going home and finding the tortillas and some items missing is a huge let down.
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