Emerald Pool & Patio

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About

Emerald Pool & Patio / Emerald Hearth, Spa & Patio has been providing quality pools, spas and hot tubs, outdoor patio furniture, outdoor kitchens and barbeques - PLUS wood, gas and pellet stoves and fireplaces - to all of Oregon!

Story

EXPERTS IN CASUAL LIVING FOR ALMOST 60 YEARS - Emerald Pool & Patio / Emerald Hearth, Spa & Patio has been providing quality pools, spas and hot tubs, outdoor patio furniture, outdoor kitchens and barbeques - PLUS wood, gas and pellet stoves and fireplaces - to all of Oregon! Whether you're looking to warm up your winter, enjoy casual outdoor living and entertaining with family and friends, or just get away from it all with a relaxing spa or hot tub - you'll find everything you're looking for in one terrific store!

We are the Northwest's Leading Dealer for custom gunite in-ground pools, Sundance Spas, Jacuzzi Hot Tubs, Swim-Spas, Doughboy Above-Ground Pools, Custom Outdoor Kitchens, Traeger Wood Pellet Grills, Big Green Egg BBQs, Wood Stoves, Gas Stoves, Pellet Stoves, Indoor and Outdoor Fireplaces, BioGuard, Baquacil & BaquaSpa Pool & Spa Chemicals - plus the greatest selection of quality outdoor patio furniture from O.W. Lee, Brown Jordan, Lloyd Flanders All-Weather Wicker, Tommy Bahama, Jensen Leisure, Hanamint and many more!

We invite you to browse our website, and those of our trusted manufacturers, or stop by our showrooms in Eugene or Bend, Oregon. We offer quality products, incredible selection, terrific prices, expert knowledge, and the kind of "family friendly" service that's kept us going SINCE 1955. We hope you'll become a part of our family of satisfied, and happy customers

Address: 1885 Oregon 99, Eugene, OR 97402, USA

Phone: (541) 688-1090

Website

moc.loopdlareme@kaos

State: Oregon

City: Eugene

Zip Code: 97402

Opening Hours

Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 6:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: 11:00 AM – 4:00 PM

Update Info

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Reviews

I have never had such a bad experience as I did here. I came in to look at gas inserts. I chose one and was told it would be available in 2 weeks, that it was often less, but to assume 2 to be safe. The person installing it called and arranged a time. My daughter took time off work in order to be there. A full hour after he was supposed to arrive, he called to say the insert had not come in. I waited another 3 weeks and then I called to say that I wanted a refund. Low and behold, the insert had arrived that very day. Miraculous. However, it could not be installed for another 5 days. It was 7 weeks before I could get the insert I should have gotten in 2. My daughter took yet another day off to be there. When I arrived home, there was a big black cord hanging out of the side of the fireplace and an extension cord snaking across my living room. Now, maybe I should have known it needed to be plugged in, but idiot that I am, I didn't - it's gas. And guess what? No one told me. There is not a single electrical cord visible in the store or in any of the pamphlets I was shown. The installer didn't say a word about it nor did the salespeople. I went in to complain and asked to talk to a manager. Instead, I was directed back to the person who had been helping me all along and she claimed to have had no idea either (really?). I was told that if I wanted to have an outlet put into the fireplace - which is what everyone does - the installer was willing to come remove the insert for another $100 - if I did it in the next 3 days. Now, 2 months later, the stove has stopped working. I don't even want to have to deal with the place again but what choice to I have. I will never recommend this place to anyone.

 7 years ago (01-01-2018)

Purchased a wood insert. I had a few issues with some unexpected costs. Then had some minor operational issues. I called and the owner, Vance came out with the service manager about an hour later. They spent a significant amount of time with me going over the issues I was having. Turns out the issue was creosote buildup at the chimney cap/filter. I was so impressed with their response. It turned a so-so experience into a great experience. I’m thankful for their level of care and the investment of their valuable time. Nice job guys!

 7 years ago (16-12-2017)

I've been a customer here for 20 years. They've always provided great service to back up their high quality products.

 7 years ago (10-02-2018)

Best customer service in Eugene hands down! Fast, caring and very knowledgeable. I send many people there for anything they need in fire and water.

 8 years ago (14-09-2017)

I needed to replace the rope seal on the wood stove.  Came here to the parts Dept. and they helped me figure out what size and length I needed.  Made the purchase.

 7 years ago (24-01-2018)

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