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Emergency Veterinary Hospital

  1. South Dakota
  2. South Dakota Veterinary Care
  3. Rapid City Veterinary Care

Reviews, get directions and contact details for Emergency Veterinary Hospital

Address: 1655 S Valley Dr, Rapid City, SD 57703, USA
Phone: (605) 721-0789
State: South Dakota
City: Rapid City
Zip Code: 57703


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Reviews
DONT GO HERE!!! Horrible place. I was there at 10 o’clock at night. I go out into the lobby screaming for people for 10 minutes to pay my bill. No one ever came out. Three people working. No one else there besides me. Now I have $102 bill and the manager won’t give me corporate phone number and a total dick. . DO NOT GO HERE. And they tried to scam me out of $950. I went to my vet The very next day and spent less than 100 to fix what was wrong with my dog
7 years ago (04-05-2018)
I really hope you can take your low reviews into consideration and educate your staff on the importance of good customer service. I had to ask staff their names and their positions - then still received rude replies. Most of your customers are going to be in a very vulnerable position as their loved ones are obviously not in good health --- please work on your empathy, bedside manner, and ability to communicate effectively with others. I understand you may be tired, work long days/nights - but we all do. Strive to be a place people want to take their pets - not a place we have to, as you're the only 24 hour option. I think not only would your customers be more satisfied, but maybe your staff's moral would improve as well.
8 years ago (29-10-2017)
Last month (November 2017) we brought our basset hound, Martha, to the hospital. It was a Saturday night, our regular vet was closed for the weekend, and we live in Spearfish. Unfortunately our sweet hound had ruptured a disc in her back and her hind end was paralyzed. The staff at the Emergency Veterinary Hospital very carefully and compassionately walked us through our options and then took amazing care of both Martha and us as we made the difficult decision to put her down. They gave us as much time with her as we needed, explained things clearly, allowed us to stay with her as long as we wanted (and through the whole process so she was never alone), gave us hugs when we were crying, and sent us a lovely card with her paw prints a few days later in the mail. These kind and caring people made a miserable experience better. I would recommend them for emergency veterinary care to anyone.
8 years ago (05-12-2017)
It's pretty sad that a vet clinic cares more about money than an injured animal. My dog had broken his spine leaving his back legs completely paralyzed. I brought him to the Emergency Veterinarian Hospital on Saturday afternoon(December 23rd). The vet basically said there is nothing they can do for him. After completing all of the paperwork and agreeing to euthanize, the assistant told me I needed to pay the bill. I explained that my debit card has a $300 limit and that I could cover the remaining $400 shortly afterwards or when my bank opened on Tuesday (due to the banks being closed for the Christmas weekend) She then told me they would not proceed with the process until the full $700 was paid. Meaning my poor dog, who was extremely stressed and completely soaked from hyperventilating had to suffer for an additional 45 minutes so I could run to 2 different ATM's and withdraw cash to cover the rest of the bill. Where is the compassion?
8 years ago (05-01-2018)
It appeared that our 7 pound dog had eaten a human pill. It took over an hour to get to Rapid City from the hills. Were seen immediately by a very caring vet, who researched the pill and made recommendations. Before the activated charcoal was administrated, a more detailed search found the missing pill and all was stopped. As a vacation traveler it is wonderful to find such a good animal clinic. To top every thing off, they wouldn't even charge us for the service. Thank You and God Bless you.
8 years ago (15-06-2017)
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