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Reviews, get directions and contact details for Empire Harley-Davidson

Empire Harley-Davidson

About

We strive to provide a premium Harley-Davidson experience that creates loyal customers for life

Story

Cooper Friend - Dealer Principal

Kyle Hildebrand - General Manager

“Motorcycles Are In Our Blood.”

Empire Harley-Davidson® is a family owned and operated Harley-Davidson® dealership in New Rochelle, NY.

Our owner, Cooper Friend has been in the motorcycle business since 1964 and currently owns dealerships in Ellsworth & Orono, Maine (Friend & Friend) & Lewiston, Maine (L-A Harley®).

Our General Manager, Kyle Hildebrand, was Business manager and then Sales manager at Green Mountain Harley-Davidson® as well as assistant GM at L-A Harley®. In 2007, Kyle relocated to Ellsworth to Partner with Cooper and take over day to day operations at both Friend and Friend locations.

Both Cooper and Kyle are avid riders and motorcycle enthusiasts…Cooper and Kyle look forward to meeting you and riding with you as soon as they can.

“A Premium Harley-Davidson® Dealership Experience.”

At Empire Harley-Davidson® our #1 goal is to provide a premium Harley-Davidson® Dealership experience that creates loyal customers for life! Whether you are buying or servicing a motorcycle, or shopping for parts, accessories and MotorClothes®, we are not happy unless you’re happy.

We know you have many options when looking for Harley-Davidson® motorcycles and accessories which is why we go the extra mile to create a fun, memorable experience that lasts long after you ride out of our parking lot. At Empire Harley-Davidson®, it’s all about you!

Address: 8 Industrial Ln, New Rochelle, NY 10805, USA
Phone: (914) 632-6743
moc.yelraheripme@ofni
State: New York
Zip Code: 10805


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Reviews
I was looking for a 2017 Road Glide Ultra in Red and I approached Angel who was very helpful to my wife and I. He offered us water and went over the basics of the motorcycle. Definitely gave off a feeling of trying to make you happy which is a positive. However the color was not on the floor but he went to Pete who helped locate one that we wanted and offered us a good sales price on my trade in. Stephanie took care of the financing and helped out alot on setting up payments. I have to say this is the best dealer in NY by far. I would definitely get a third bike on the road here in the future when the time comes. This is the second bike I bought from Angel and will be buying a third and fourth bike,etc.
7 years ago (01-11-2017)
This is the best Harley Dealership I have ever dealt with. Kris was great and honest to deal with from the first time I spoke with him. Geoff was great on the paperwork and both stayed 1 1 /2 hours after closing on a Friday night so I could have my new Limited. Andy is parts helped me purchase highway pegs and service put them on the nest day in 30 minutes during a bike rally. This team is great and would travel the 200 miles to buy from them again.
7 years ago (29-08-2017)
I have purchased three bikes from Angel, and each experience has been exceptional. I am a pain in the neck, and Angel is always incredibly patient with me. His knowledge of the bikes is outstanding. He is also very helpful in understanding the rider and which bike they should be on. Bottom-line is Angel is the best.
7 years ago (17-09-2017)
Customer since 2013, the sales department has always been great and service was constantly improving. Until now, I had a very unpleasant experience. I called to get my motorcycle inspected "28 point inspection " they call it. I spoke to John in service before booking the appointment and he quoted me 1 hr labor. When I came in, obviously he didn't know who I was, He was very rude, unwelcoming and seemed bothered that I was there to give him my business, after I told him what I needed he told me to make an appointment for the week after and to pay 1.5 hours of labor. It really sounded like he just made up that number as the other maintenance person looked at him with hesitation. How unprofessional that he would do that. Even the way he spoke to other maintenance technicians was derogatory and unprofessional. He was secretive when talking to the mechanic inspecting my bike and I heard him say that they'll ask me to add some kind of service in a shady way. Bad experience in customer service and very dishonest and rude service department.
7 years ago (31-10-2017)
Angel was very knowledgeable and patient with me I’m a new rider so don’t know much but he walked me to all the bikes letting me sit and try them out the whole experience was fun thank u
7 years ago (14-11-2017)
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