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T-Mobile

  1. New York
  2. New Rochelle Store

Reviews, get directions and contact details for T-Mobile

Address: 528 Main St, New Rochelle, NY 10805, USA
Phone: (914) 365-1369
State: New York
Zip Code: 10805


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Reviews
I've called to verify information that was told to me on Saturday by Nick. I was told by Miguel that Nick would call me back in ten minutes. Well ten minutes turned into no one calling me back. From my first time calling and after speaking with Miguel, I called thus store a total of 8 times from two different phone numbers and NO ONE has answered. I'm definitely not a satisfied customer and will be calling the Better Business Bureau because this is unacceptable.
8 years ago (23-10-2017)
Friendly staff, manager works for her customers, store is always clean. Only downfall is long waiting periods but that is due to the individualize service. All in all great place.
8 years ago (01-07-2017)
worst place ever. been to many t mobile store and this is the worst
8 years ago (28-09-2017)
Terrible experience. I only rated one star because I couldn't rate zero. The woman who helped me was the worst. A middle aged lady named sharice or something along the lines of that name. I believe she is the manager. She was inattentive and did not know what she was doing ,it took her almost an hour to figure out how to reset my phone, when I complained on twitter to T-Mobile customer service they said that should have taken no more than five minutes!!! She had no idea what she was doing . She was picking her nose and picking stuff out of her braids then touching my phone I had to sanitize my phone with hand sanitizer when I left! Disgusting . Why did it take so long?? Because she was having side conversations with people and she was more interested in other people's personal conversations. Rather than focusing on helping me she decided to help another customer and he even commented "why are u helping two people at once ??" Wouldn't it make sense to help one person at a time so the line gets done quicker ?? It was the worst. If I even go back to that location I will definatly not go when she's working . There is another guy who works there his name is bernie. He's about the only helpful person I've dealt with at the store. I went last week and he helped me in under 5 minutes !!!! And despite the fact I was a bit rude because I was in a hurry he was still very nice and he actually knew how to do his job it wasn't stressful or frustrating! When sharlease shartruce Charmander sharmise sharice WHAT EVER HER NAME WAS realized I was being impatient she took LONGER. The passive aggressive type. Terrible work ethic and even worse experience. Disgustinggg.
8 years ago (04-04-2017)
The staff in here are so nice and they helped me with anything I needed.
8 years ago (27-04-2017)
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