Enterprise Rent-A-Car

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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 6000 branches, in cities, airports and neighborhood near you.

Address: 27734 TX-249, Tomball, TX 77375, USA

Phone: (281) 351-6336

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State: Texas

Zip Code: 77375

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Reviews

After scheduling a rental through insurance, I called to confirm they had a suitable car for pickup the next day. Agent who answered was "busy" and forgot to call me back before close. 
The next day the agent apologized for the oversight and took care of the rental. He got me into a suitable rental. It was my first time driving a Hybrid and really liked the Ford Fusion for the trip to Austin. 
Even though I stated I would not be bringing the vehicle back on that Friday, the contract was written up that the car would be returned Friday. Odd.
Despite being very busy when I returned the car on Monday, the return process was relatively quick.

 9 years ago (26-10-2017)

My husband worked for Enterprise from 2003-2008 and we have always loyally supported this company.  However, after what happened to us on Sat. 9/9, we will NEVER be renting from Enterprise again.
We had a scheduled reservation to pick up a car at 1:30 on 9/9.  We arrived to the branch at 1:55, and Will informed us that we would not have a car.  Since we were not a hurricane victim or going through an insurance claim, we apparently didn't rate high enough to receive a car.  Never mind that NO ONE called us beforehand to let us know.  Never mind that we were paying for everything ourselves.  Never mind that I had ALREADY dropped off Mr car for repairs and didn't have one.  He shrugged and said there was nothing he could do.  We demanded he call another location and have a car brought over.  He called the airport who said they couldn't provide a car either.  So it was basically, "Sorry, we can't give you a car and cannot tell you when you will get one."  He gave us his employee number and a vague promise to help us next time.  But he couldn't help us THIS TIME.  We asked who was responsible for calling the customers ahead of time and he said he couldn't answer that.  We canceled the reservation and will now be using Hertz or Avis from now on.
I am APPALLED that loyal, paying customers are treated like this.  Even if there are many, many other people that need cars, arrangements should have been made to accommodate those with an existing reservation.  I made it in August so there is NO excuse why I shouldn't have had a car.

 9 years ago (10-09-2017)

Rented a car here that was covered by insurance, and was charged over 700 on my card for an insurance package we never signed up for. They are taking there time trying to figure out why we where charged, and not refunding our money. Car was returned with no issues, staff does not care. They had no papers signed by us saying we wanted the package. We called our insurance company to verify they where payed, and insurance says they where paid over 5 weeks ago in full. Even enterprise says we paid them in full and weeks later they charge my card for 700.

 9 years ago (21-09-2017)

Aug 27th, 2017. Houston. Our house was just flooded and both cars are gone. It was still raining and the water level was still rising. I called and Mr. Trevor Burton picked up the phone. "Please come before 6 pm."

After we arrive, Mr. Trevor Burton went out his way to help us. Overhead my cell phone was low on battery he even gave us a charging cable.

Then I find out Mr. Burton's own street was already flooded in the morning when he left for work. He was not sure how to get back since the city was being paralyzed with increasing number road closures. However, he waited for me after my call.

 9 years ago (04-09-2017)

I booked a car on the 1-800 number and they made it for the wrong city. The local office in Tomball was able to find me a car and was very helpful.

 9 years ago (19-10-2017)

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Reviews, get directions and contact details for Enterprise Rent-A-Car

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