Hertz

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Address: 13730 Alice Rd c, Tomball, TX 77377, USA

Phone: (281) 255-0218

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State: Texas

Zip Code: 77377

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Reviews

Had a rental with Hertz through State Farm after someone backed into my car. I am tall person and require leg and headroom and an economy car was not going to cut it. I called the specific Hertz location to confirm the time of arrival on Tuesday and verify a proper car would be available. I explained that I was confirming a rental vehicle before I would confirm the drop-off time at the shop because I couldn't be without a car.

Upon arrival Tuesday - AFTER dropping my car off at the repair shop - the agents informed me they didn't have a car. They stated that they couldn't find one at a nearby location either. They stated that a vehicle would "probably" be available at about noon and they would call me.  I NEVER HEARD FROM THEM!

Tuesday evening I finally called State Farm and told them the issue and I would not work with Hertz, they told me that they had a contract with Hertz and that I had to request another company specifically because they (SF) couldn't outright offer another option.

Someone from the Hertz call center called me late Wednesday evening and asked if I still needed a vehicle. I explained the situation and the Hertz rep responded apathetically.

Hertz should send me a customer survey; apparently they don't care about customer service!

 9 years ago (26-10-2017)

Very nice customer service great staff very helpful got me in a car fast will definitely return. The lady was super nice make sure you see blessing she will get you taken care of quickly and friendly.

 9 years ago (05-08-2017)

Nice place for some reason my bank hold my money that I need for deposit for the car they did a screenshot and then let me have the car, always find a solution that was very nice.

 9 years ago (07-08-2017)

I arrived and they did not have the same size vehicle I reserved. Once I explained the situation Blessing made arraingements to have the right vehicle available and made me a happy renter! Thanks Hertz!

 10 years ago (17-04-2017)

Convenient location in Tomball and nice staff

 9 years ago (15-05-2017)

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