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Enterprise Rent-A-Car

  1. California
  2. Chula Vista Car Rental

Reviews, get directions and contact details for Enterprise Rent-A-Car

Enterprise Rent-A-Car
Address: 1865 Auto Park Pl, Chula Vista, CA 91911, USA
Phone: (619) 632-4128
State: California
Zip Code: 91911


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Reviews
This site is the best Enterprise I have used. The staff customer service is superb. When they are busy they handle it like champs and make you feel that they are doing their best to lower your waiting time. All staff is very friendly. I will rent with them again in my next trip to SD. UPDATE Oct-03-17 This year we rented with Enterprise and I noticed a lot changes since the last time I was in that location. The service was not as friendly and helpful as before. They did't explained the details about the charges and they gave us a car in a different price range when we reserved another. We didn't noticed this until later because they ran us trough the process very fast as if they wanted us to leave as soon as possible (the location wasn't busy to justify this). The new process with the tablet is more efficient, the problem was that they took us trough the process with a sense of haste as if they didn't wanted to notice the charges. After all is our responsibility as a costumer to double check the charges, but that kind of service and treatment makes it an uncomfortable experience. I hope they see this review and address that issue so they can be the best Enterprise location in the San Diego area once again.
9 years ago (25-10-2017)
Dear Enterprise,l Love Enterprise and have used them for years. Recently I rid myself of a car and have resumed using Enterprise in Palm Springs, CA. The last two rentals were rather shocking. A one day rental for about $35 per day ended up being about $90 after the extras of insurances are added on. It may make economic sense to merely buy a car again because these tack-on charges are outrageous. My wife just suggested we rent a F,S,S three day package every other week but I said it would be less expensive doing Uber or even taxiing. Still think Enterprise is the best but has priced itself out of consideration. Thank you, Nicholas Zizelis
9 years ago (09-09-2017)
Long story, but I will try to make it short. I rented a car for a 3 day corporate trip. On the day that I needed to pick up the car, I had to visit our corporate office in Mexico. Knowing that Enterprise closes at 6, I left the office with what I thought was enough time (3pm). Needless to say I was wrong. The boarder wait time was 2:50 hours. I called Enterprise (I believe the manager a young lady picked up) around 3:10 to let them know that I might be a couple minutes late. She said "no problem, just keep us posted". That was nice to hear. After stressing out and sitting in the boarder for 2:30 hours, I called them again. She picked up again, and I explained that I'm really close to crossing but should be there 5min past 6. She said "Sorry, we close at 6. It's state law that we can't stay past 6." I explained that I have a really important trip and this is a corporate account that I need that rental. She said "Sorry, but we close at 6 and my guys can't stay past 6, it's a law". So, now I'm stressing out even more. I'm trying to push myself across the boarder to pick up the car. I finally crossed at 5:51. I called her again and said "your location is 10min away from me, I'll be a couple min past 6." She said, "I already told you that we close at 6 and my guys can't stay past 6. If you make it and we are still here, we will rent you the car." (Quick reminder, this is a corporate account). So I take off like a bat out of hell towards Enterprise. I get there at 6:01, no one seem to not be in a hurry (I heard someone say "is he the corporate account"). This was the ultimate "I just do the minimum" type of attitude. Here is the kicker, when I returned the car 3 days later, around 5:58 pm, there was a gentleman on the phone and I heard him say "yes mam, I can wait a few minutes past 6 so you can get here." Well... WTH! Service is important to me, as it is with everyone else. I get it, you might have somewhere to go, you might need to pick someone up, but... Don't say that your "guys" can't stay 2 min past 6 when they can! Anyways... The guy who gave me the car and the guy who I returned the car too we're really nice. The car it self was nice, clean and drove GREAT! Unfortunately for them, my customer experience was dreadful. Lets just say I won't be renting from here again.
9 years ago (11-08-2017)
Excellent customer service! I rented a cargo van on short notice, and was given service like a VIP. Reserved a cargo van for next weekend! All because the service is outstanding. Thanks again!
9 years ago (22-08-2017)
Awesome customer service! Andrew, Omar and the rest of the team!
9 years ago (24-11-2017)
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