Erie Insurance

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Address: 2200 W Broad St Ste 1, Bethlehem, PA 18018, USA

Phone: (610) 865-1911

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State: Pennsylvania

City: Bethlehem

Zip Code: 18018

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Reviews

According to Erie Insurance, a Honda Civic can apparently hover a foot off the ground, fly or leap like a leopard. My son ( who is mildly autistic ) was sideswiped by a white delivery truck while driving his 2010 Civic. The Civic's mirror, height 36 -40 inches, was smashed off. ( among other damages ). When the cop arrived, the trucker pinky swore  that my son had hit his truck with the bumper of the Civic. Despite the evidence, the cop said he believed the trucker, an employee of a major firm..BTW  
    When we saw the photos of the truck, it was clear that the damage was at least 36 inches high. The bumper of a Civic is at most 26 inches high. When we pointed this fact out to an Erie manager, he insisted that it was possible for a 26 inch high bumper to hit a truck at a height of 36 inches. Really? In a low speed accident, on a level highway, on planet Earth???
Wow. This manager also refused to discuss the smashed mirror and how it matched exactly with the damage point on the truck. Erie totally ignored all physical evidence and insisted that the trucker, and therefore the cop, must be telling the truth. Well, of course, since that saved Erie from paying $1400 to fix my son's car. Oh, and an Erie employee also suggested that even mildly autistic persons shouldn't be driving - nice, huh?
  Our own "insurance" company, AAA, also threw us under the bus. They decided that my son was at fault BEFORE they ever saw any physical evidence of the truck's damage. No appraiser, no physical investigation and when presented with the actual evidence, they ignored it. Can't wait to see how much his insurance payments go up ! AAA refuses to tell us so that explains their actions pretty clearly.
This is why people hate car insurance companies. We are forced to buy it but companies can just refuse to pay or use any excuse to rip you off.

      
      
      
 9 years ago (26-09-2017)

Terrible customer service. After more than 10 weeks processing simple fender bender claim agent told us they couldn't do anything for us. Worse than the decision was the multiple phone calls and emails they ignored. received just 2 emails in 10 weeks!. If Laurie gets your claim get a new adjuster!

 9 years ago (16-05-2017)

Didn't answer the phone.

 9 years ago (26-09-2017)

   My experience has been terrible! I have been hung up on , received no reply on multiple questions and emails.  I have been unable to receive a fair pay out or even have an objective conversation in a polite manner.  In everyway this office for Erie is one of the worst managed divisions I have ever encountered in a long career of dealing with insurance adjusters.  I have always held Erie insurance on a pedestal as the most reasonably priced , high quality of customer service, and exceptionally fair pay on claims.

I feel that I wasted my time selling this company after this horrendous and disappointing experience!

 11 years ago (10-02-2016)

These people are so rude. I call on the phone and there manner is horrible. I don't understand how they can operate a business or how these people can keep their job with the way they act. I called them for two weeks left multiple voicemails and nothing ever gets returned. If you have an insurer named Shelli working on your account good luck! Never recommend this company to anyone and I feel bad for the people that have it. 

 11 years ago (29-10-2015)

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