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Reviews, get directions and contact details for Express Factory Outlet

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Since 2014, Express Factory Outlet has offered the hottest styles for women and men to style lovers everywhere. Today, Express Factory Outlet has more than 140 stores across the U.S. Find your fashion inspiration and see all the latest trends at a store near you.
We welcome all questions and feedback related to Express. Our goal is keep our Facebook page a positive forum for comments and questions.
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We respect your privacy and would like to keep private any details about order numbers, promo codes, GiftCards awarded and resolutions to personal and/or escalated customer service issues. We reserve the right to delete these posts. If you need immediate customer service attention, we recommend you contact us directly at 1-800-477-8844 or 1-888-EXP-1980 for online orders. Or, send us a tweet @ExpressHelp (http://twitter.com/ExpressHelp) on Twitter.

Address: 2950 W I-20 Frontage Rd, Grand Prairie, TX 75052, USA
Phone: (469) 275-0001
State: Texas
Zip Code: 75052


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Reviews
Clothes are nice but the people that work there are not very helpful. Express has a stupid return policy, so make sure that you have the right size and color before you buy it because if not you would never see your money back.
7 years ago (11-11-2017)
Can't begin to state how embarrassingly poor this store is run. For starters, customer service (or lack there of) was non existent for the duration of our visit. Saw a total of 6 employees at least, all of whom did not greet not only us but a single other customer. Also noticed a line building whereby two associates glanced over and continued taking without helping Cleanliness - store was pretty much trashed even though there were maybe no more than 8-10 customers in the store at the time. Piles of clothes thrown everywhere and trash all over the floor, makes you wonder about the quality of the merchandise... Experience - about a 0/10. Sorry but I can't think of a single redeeming quality about this location, the presentation, or especially the employees If a DM or RM is reading this I hope you take a good hard look at this location and evaluate better because obviously it's not kept to any standard let alone a high standard PS, we were about to purchase $400 worth of button ups, ties and t's but decided to pass and try another location. Effectively this store and its management has turned me away from express for good (Pss, I'd advise your managers to avoid setting up marketing in the middle of the day and staring down customers wth out a hello. It's just sad)
7 years ago (07-10-2017)
What more can you say... It's Express with outlet mall prices! Staff is friendly and the store is clean and organized.
8 years ago (17-07-2017)
Customer service was on fleek! Not sure if it was because I was wearing a "Make America Great Again" hat or what?! Not only that, the stock and organization was very plentiful and tidy, along with the merchandising. At least over the Grapevine one. For the grand opening sale, every item was 40% off!! Highly recommend :D
8 years ago (07-11-2016)
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