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Reviews, get directions and contact details for Express

Story

For over 30 years, Express has been a legendary fashion icon that offers the hottest styles for women and men. Today, Express has more than 600 stores and 16,000 associates across the globe. Find your fashion inspiration and see all the latest trends at a store near you, or at express.com

We welcome all questions and feedback related to Express. Our goal is keep our Facebook page a positive forum for comments and questions.

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We respect your privacy and would like to keep private any details about order numbers, promo codes, GiftCards awarded and resolutions to personal and/or escalated customer service issues. We reserve the right to delete these posts. If you need immediate customer service attention, we recommend you contact us directly at 1-800-477-8844 or 1-888-EXP-1980 for online orders. Or, send us a tweet @ExpressHelp (http://twitter.com/ExpressHelp) on Twitter.

Address: 429 Nichols Rd, Kansas City, MO 64112, USA
Phone: (816) 753-7151
State: Missouri
City: Kansas City
Zip Code: 64112


Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 8:00 PM
Sunday: 12:00 – 6:00 PM

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Reviews
I ordered a pair of jeans online, but when I received them in the mail they still had the anti theft tag on them. I brought them to the store on the plaza hoping they would be able remove the tag or do a quick exchange for me. The store was unwilling to do either. (apparently they didn't have the right tag system to take the device off?) The proposed "solution" was for me to drive 45 minutes out of my way to go to the express outlet store which has the right tag system to remove the anti theft device! Isn't the reason you order clothes online so that you don't have to go to the store? Regardless they wouldn't just exchange the pants for me. I haven't shopped with Express in years and I have no idea why I suddenly decided to. I will be returning all the items I purchased (now having to pay S&H to do so) but really could care less about supporting this company. In an age where clothing stores aren't doing too well, it.seems the smart thing to do would be to have great customer service. I did not receive that today.
7 years ago (10-12-2017)
I read reviews about this store smelling badly and they were right! This store stinks! It's crazy. I'm not saying it's the employee's fault - maybe it's the building itself, but I will never return to this Express. Not to mention their selection is really small. I will just order online. I'll have to consider whether it's even worth going here for my returns. I still might drive to the one is Oak Park Mall.
7 years ago (01-10-2017)
Me and my friend walked into an Express store to buy a suit for our friend's wedding on Sunday and we were in a hurry, it took us 10 min to select a suit. After paying the bill I asked the saleswoman for a carry bag for my stuff,she refused to give and moreover she was not polite and she was very very rude . I asked her to say politely she is not even caring my words. This was the worst experience while shopping I ever had. BAD ATTITUDE
8 years ago (31-05-2017)
An otherwise middle of the pack chain becomes a flagship store. Well laid out with an emphasis on the better materials.
8 years ago (11-02-2017)
The Country Club Plaza - Express has one of the largest Express men's clothing selections in Kansas City. This location seems to always have the newest inventory and keeps their store well organized. The manager is amazing; she has trained her staff to provide a specular shopping environment.
9 years ago (11-02-2016)
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