Express Storage

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Address: 5200 Lacey Blvd SE, Lacey, WA 98503, USA

Phone: (360) 799-4245

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State: Washington

Zip Code: 98503

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Reviews

Rented a 15 footer to make a trash run and was able to make a same day reservation here. The lady who helped me was was very nice and once it was turn it went pretty smooth. The problem that keeps me from giving a higher rating was she was the only one working and right as it opened at 10am there were 4 people already there. It took 30 - 45 minutes to pick up and it put me way behind on the busy day I had planned. The price was very reasonable and the friendly service is what will let me consider renting from this location again.

 8 years ago (05-06-2017)

Get ready to be charged unnecessary cleaning fee!!!!
The only reason I am giving two stars is because of the convenience I had dropping off the vehicle after hours. Apart from that, I think the store representative is the epitome of worst customer service. The lady there (L..) should get enrolled in customer service 101.

 8 years ago (03-07-2017)

We kept our furniture and one of their units, and when I got it home there was mouse droppings all over everything! I opened up my Christmas decorations and there was a dead mouse inside of the Tupperware container. The management office hours are always unpredictable, and sometimes they close early. Overall a terrible experience and I would not recommend it to anyone else.

 8 years ago (28-12-2016)

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