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Extended Stay America Austin - Round Rock - South

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Extended Stay America Austin - Round Rock - South
Address: 16950 N Interstate Hwy 35, Austin, TX 78728, USA
Phone: (512) 255-1400
State: Texas
City: Austin
Zip Code: 78728


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
Very friendly and helpful staff. Room is comfortable. You have to ask for everything as in the kitchette they don't automatically furnish it. My one complaint is the fan comes on in the bathroom when you turn the light on. Noisy and not necessary. Otherwise no complaints.
8 years ago (15-05-2018)
Its says non smoking but the hall ways and room smell like smoke. It's obvious no one follows that rule. The staff is friendly and gave us a bottle of air freshener and offered to clean the carpets but with the level of sataturation I don't think anything shy of replacing the carpet and drapes will remove the cigarette smell. I would give it a higher rating If it wasn't for the cigarette smell.
8 years ago (06-05-2018)
The staff is accomadating and friendly. This is the BEST Extended Stay America that I've ever stayed at. Monique, the assistant manager, is the most hardworking person ive seen in hospitality in a long time. Crystal is hardworking, friendly, and she can handle the stress of a busy night. Jason is a wonderful maintenance worker who busts his tail to make this hotel look great, all while smiling. This place is under new management I belive, and things are improving daily.
8 years ago (20-05-2018)
Pretty good stay. Mostly clean, but there were some trash in the stairway. Good service.
9 years ago (24-04-2018)
After staying in several ESAs over months, this location is my favorite. Rooms are clean, environment pleasant, rates reasonable, close to shopping centers, Sam’s Club, Costco, Target and two major highways. What sets this dwelling apart is the staff. I checked out recently, but had to stay another day. I requested and was given the same room. I walked back into a room I’d left only hours earlier and it was dazzling, with the bathroom literally gleaming. You haven’t had a room cleaned until you’ve had it done by Margaret. She cleans like it’s her home. I was traveling with large luggage, some holding books. Mark, who I later learned is over maintenance, saw me from the other end of the hall struggling with the cart. He stopped what he was doing and not only helped me but loaded the heavy suitcases into my car. Sophia is the front desk person who helped me understand the system. One of my early stays kept extending and I wasn’t understanding the # 800 staff’s explanation about the difference in fees. Sophia heard me asking questions and came to explain my options, so I could make the best decision for me. Whenever I’ve had a problem, she’s the one to solve it. She and the front desk staff are phenomenal about helping. They greet you like family and accommodate your residential needs. At this last visit, I noticed the office chair at the desk in my room was out of alignment. I called the front desk to ask if I could exchange it for another. Before I could get 2 doors down the hall, Amalia was already meeting me with a chair. That’s the type of service they give. When I first stayed and read the kitchen utility offering, I called the front desk to order and prepared to go get it. Jerry, said, “No, we can bring it to you.” And he did, within minutes. Once I opened a window and couldn’t get it back down to lock it before night. Again, Jerry to the rescue. Once, I demagnetized my key, Richard from the front desk brought me new keys in minutes along with a gadget to resolve the issue, just so I wouldn’t have to walk back and forth to the front desk after a long day at work. Another time, he, too, helped me with luggage, to get it to my room when the cart was overloaded. That’s what sets Extended Stay America at the Arboretum/Capitol of Texas Highway above other hotels…its service through its people.
9 years ago (18-03-2018)
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