Fabrizio Salon & Urban Retreat Spa

Reviews, get directions and contact details for Fabrizio Salon & Urban Retreat Spa

Address: 1604 W 16th St, Wilmington, DE 19806, USA

Phone: (302) 656-8660

Website

State: Delaware

City: Wilmington

Zip Code: 19806

Opening Hours

Monday: 9:00 AM – 2:00 PM
Tuesday: 9:00 AM – 8:00 PM
Wednesday: 9:00 AM – 8:00 PM
Thursday: 9:00 AM – 8:00 PM
Friday: 9:00 AM – 8:00 PM
Saturday: 8:30 AM – 5:00 PM
Sunday: Closed

Update Info

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Reviews

Linda is the best.  She always takes the time to discuss your preferences and makes suggestions based on your personal hair type.  I've had long hair for 35 years and wanted a change and was going to go extremely short.  Linda made a great suggestion to go just above shoulder length instead of a drastic change due to the fact that I had never had very short hair.  She suggested we do it in steps that way if I decided to wear it long again it would be easier to grow out.  I liked it a lot and the style looked good on me,  but I still needed something different.  Went back and Linda and after a lengthy discussion and reviewing several pictures of possible styles,  Linda gave me exactly what I wanted.  I never thought I would like my hair so short but I love it. Linda is amazing.  She takes great pride in her work and always ensures she is making her clients happy.  The time she takes to talk with you prior to cutting your hair is greatly appreciated.  She is a true artist and genuinely cares about her clients and the results.

 8 years ago (22-02-2018)

Update Monday November 27. 

I have been accused now of walking out of the salon without paying anything for services as well as making up the conversation about the discount for nail services from the flash sale. 

Great services poor customer relations and billing. Clearly doesn't want my business. 

Fabrizio,

Thank you for the response to my review. To clarify a couple of your points. 

To resolve a deficit vs. leaving your salon based on an agreed upon price are 2 different things. You went back a month later and decided I hadn't paid enough for services previous. That is not me leaving with a deficit owed for services and yes that does offend me to be suggested I would do such a thing. If anything I would think you would be thankful for me even agreeing to pay it anyway when we both know what most people would tell you what to do with a billing error on your part and asking someone to pay more a month later. 

As for the most recent overpay on my part. I do understand that you would not offer multiple discounts on a service... You are the first to suggest I should have been even offered the larger discount which again is different than from before. Even in the email to fix the most recent billing error that wasn't brought up.

You do have a wonderful salon. The services are very good. But all you have done with your response is add to the billing confusion. And I would think any customer would become nervous in regard to what they were paying for when it can vary so greatly and you reserve the right to change your mind on a service so long after services rendered. 

Robyn

 9 years ago (01-12-2017)

Hair stylists are fabulous!  The front desk staff are not.  Front desk staff is both slow & impolite. Lovely building.

 8 years ago (03-03-2018)

Ask for Victoria. She is just amazing and understands what haircut/style/color would suit your face and need. She listens to you thoroughly, never in hurry and suggests the perfect hair products for you(if you ask for it). Would totally recommend it to anyone.

 9 years ago (19-12-2017)

This was my first time for I am quite timid about getting my hair done.  I had lost a lot of hair due to medication so I am very fearful of all the brushing.  I know what my comb looks like at home.  I also like to trim my hair after a drink or two...so nice uneven ends there.  I was given Matt as my stylist and he rose to the challenge.  I knew it was going to take some time to shape and trim to get a good hair style going.  He and I talked,  he looked through my hair and we are going to do a session about every two months, I promised not to cut my hair and we both laughed.  Staff was bright and friendly for an early Saturday...made me smile.  Glad I found them.

 9 years ago (13-09-2017)

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Fabrizio Salon & Urban Retreat Spa

Reviews, get directions and contact details for Fabrizio Salon & Urban Retreat Spa

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