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Family Tree Dental Group

  1. Texas
  2. Round Rock Dentist

Reviews, get directions and contact details for Family Tree Dental Group

Address: 200 N Red Bud Ln, Round Rock, TX 78665, USA
Phone: (512) 310-5999
State: Texas
Zip Code: 78665


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Reviews
Recently moved to the Round Rock area, found this dentist by pure coincidence. Have to admit, the staff, Hygienist and dentist are great and tending to their patients. Very welcoming!
9 years ago (27-12-2017)
From a dental standpoint, the place isn't bad. I liked the other workers they had at the front desk and in the back, but it's still decent. As for billing, STAY AWAY FROM THIS PLACE. Before every procedure, they ask that you pay the amount up front. I had a plan of several things to do, so I received a potential bill for each service and just paid that amount when I would show up for the service. HOWEVER, when I would go in for services there would be changes. In other words, they would do something that was cheaper than what they had quoted me...sounds good right? So 2 months after my final appointment, I started looking over the bills and notice that I was overpaying for when they were actually doing. So, I notified them March 2016, they responded June 2017 when I showed up in the office, and I am still waiting on my money. As a matter of fact, they never responded to a voicemail or email or direct phone call. They only did something when I physically showed up to the office when they blamed it on their new billing software. Again, the Dr. Shelby is a good dude but that's about it for the people in that building. Stay Away!!!!
9 years ago (05-08-2017)
The dental work I received here was decent. Their billing department however, is complete garbage. I had work done back in January that was covered 100% by insurance resulting in a bill with a $0 balance. Now in July, there is a new bill created by whatever new billing software they changed to that claims I owe $300 all of a sudden...SIX MONTHS AFTER THE WORK WAS DONE AND BILLED! This $300 was paid by SOMEONE on the original statement, but not the new one. Sounds to me like someone's double dipping and I'll be sending this in to my insurance company so their lawyers can investigate them for fraud. Stay away! Or, at the very least, get every bill you pay off signed by someone on the staff. It's very likely that whoever signs it won't be there in six months due to the ridiculous turnover here, but you'll have something that hopefully they can use to go back and verify.
9 years ago (06-07-2017)
THEY WILL OVER CHARGE AND NOT REFUND!!! My wife and I checked statements and compared them with insurance. On multiple visits, they charged more than the insurance would allow. Hundreds of dollars. Months of back and forth. Still no resolution despite them admitting the over charge. Check your paper work. BTW...The care is average to above average and the people are nice.
9 years ago (31-05-2017)
Don't bother taking your business here. Their dental services may be adequate, but their customer service is appalling. On more than one occasion over the last several months I have simply been unable to get in touch with them and they don't call you back in a timely manner. Today I've spent about 30 minutes on hold collectively, calling 3 times. CUSTOMER SERVICE IS CRUCIAL! Also, last time I went in for.my Invisalign "checkup" they didn't even check my teeth. They wasted my.time, sat me in a chair, handed me my liners, and said my teeth look good...without even looking at them. Thanks, guys! If I wanted no oversight with my treatment, I could have saved 3 grand and gone with the much shadier Smile Direct Club. Hey, they're still Invisalign. I'm sure Invisalign will be thrilled how you're having doing their product with their clients.
9 years ago (17-04-2017)
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