Farm Bureau Insurance

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Address: 208 Congress Pkwy S, Athens, TN 37303, USA

Phone: (423) 745-4521

Website

State: Tennessee

Zip Code: 37303

Opening Hours

Monday: 8:30 AM – 5:00 PM
Tuesday: 8:30 AM – 5:00 PM
Wednesday: 8:30 AM – 5:00 PM
Thursday: 8:30 AM – 5:00 PM
Friday: 8:30 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

Started a new policy after using them for 6+years, then was charged a bill from someone else's account the first month. I was nice and explained how things happen etc, was not rembursed but they applied credit to my next bill.
So,this month I get a call from my mother telling me that they had charged her account. Farm Bureau told me they had no idea why or how this happened and that they would send a check for the amount (it's Thursday) meaning she wouldn't get the check till about Monday.
I just want to know how a company with access to the account can take money out and won't put it back in. 
This company is unprofessional/rude and I wouldn't recommend them any longer. 
I'm not looking for a free ride to anything but after so many errors and having them constantly mess with my money you would think I would get a discount or SOMETHING other than a "Sorry it happened nothing we can do for you."except make you give us the money we keep messing with. 
I used to LOVE having insurance through them. I'm not sure if they have switched around things in their company or not but I'm not a fan.

      
      
      
 8 years ago (19-01-2017)

If you are considered Farm Bureau, DON'T!!! My Mother has had a policy with them for 40 years and was notified today that she would either have to exempt me from her policy because they do not believe her that we do not live together (even though we can provide thorough documentation that we dont) or they are going to drop her. Let me reiterate that she has been with them for 40 years and they would just drop her. I guess customer loyalty means absolutely nothing to them. Some jerk agent named Jeff was giving my Mom, who is way too nice for her own good, the run around so I had to get on the phone and I still could not get any straight answers. Go anywhere and I mean anywhere but Farm Bureau!!!

 11 years ago (02-07-2014)

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