Farr Automotive Specialists

Reviews, get directions and contact details for Farr Automotive Specialists

Address: 707 N 5th Ave, Bozeman, MT 59715, USA

Phone: (406) 587-8781

Website

State: Montana

Zip Code: 59715

Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

Best auto experience ever! They were quick, and it was way cheaper than I thought it’d be. I had my dog with me and there were lots of toys for her to play with as well as another dog there(:

 7 years ago (18-01-2018)

Love the folks at Farr Auto! Denise always provides great customer service, and Nick explains everything I need to know to make an informed decision about the work needed on my truck. The mechanics there are thorough and skilled in all that they do. I have never had any issues with the work that they have done. They have taken excellent care of my truck and have always treated me as a valued customer, going on 3 years now!

 8 years ago (22-08-2017)

I took my '93 Ford Ranger to Farr in May. Should be a fairly simple vehicle to operate on considered it's a Ford right? Well my 4wd was not functioning and long story short, they charged me $300 to replace the transfer case motor. They gave it back to me saying the problem was fixed and it definitely WAS NOT. I had to take it back several times until they eventually told me to just sell my truck. I simply took my truck to a mechanic in my home town, and he informed me that the motor they put in was faulty. I went to the part store and warrantied the part and replaced it myself in about 45 min with little effort. Farr charged me $160 in labor for this! The front desk was very short with me and rude. Francis the mechanic was rude and short as well. The only helpful and friendly employee here is Nick. I am 20 years old and very friendly and patient and they treated me very poorly. I would most definitely not recommend Farr and will not be telling friends to go here either. Be careful!

 7 years ago (03-09-2017)

Great, knowledgeable service. The mechanic explained everything and checked with us before doing anything. Needed a new catalytic converter for my Honda CR-V and he checked around for prices to give us a quote before we committed to replacing it. He actually got an even better deal on the converter than he originally quoted us so it ended up being $50 less than we expected. Plus, my radio stopped working the same time I needed a new converter and the mechanic took the extra time to fix it and share with us how he fixed it so if it happened again we wouldn't have to bring the car in. Would definitely recommend Farr and will use them again in the future.

 8 years ago (28-06-2017)

The mechanic seemed great--willing to talk over the repairs at length, calling my Dad to fill him in too, very knowledgeable and understanding. He offered me a ride so I didn't have to arrange one. Thanks to his great care, I was prepared to put about $2500 of work into the car, but needed an initial steam cleaning to kick things off. 

However, due to rudeness of the front desk, I've decided to go elsewhere. 

I'd scheduled my engine cleaning for a rainy day intentionally when I knew I wouldn't need my car for hiking. I am also self-employed, and made sure not to schedule any meetings that day since I need my car to get to them. This is hard on my business. Sure enough, dumping rain the day I got up early (for me, I work nights often) to bring the rig in. And then they inform me they can't do it on a rainy day. When I asked why they didn't call me or warn me that the repair couldn't be done on a rainy day, they just said they didn't predict the weather and made me feel like an idiot for not knowing that steam cleanings aren't done in the shop. 

I'm taking my car in for their expertise; I'm a customer with no automotive skills and didn't realize that was a weather-dependent procedure. Even if they failed to convey that, they didn't need to take a snide tone when I didn't know. I missed out on sleep and time and felt disrespected.

I don't handle disrespect well, especially not when I'm prepared to spend my monthly budget with someone. The mechanic gets 4 stars, the front desk gets 1, so we'll call it 3 overall.

 8 years ago (19-05-2017)

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Farr Automotive Specialists

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