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Fidelity Health Care

  1. El Monte City
  2. Azusa Health

Reviews, get directions and contact details for Fidelity Health Care

Address: 11210 Lower Azusa Rd, El Monte, CA 91731, USA
Phone: (626) 442-6863
State: California
Zip Code: 91731


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Reviews
My mom has been a resident at Fidelity for almost 5 years and this facility and ALL staff have been EXCEPTIONAL to my Mom's personal and medical care. THANK YOU ALL!!! Your facility has been heaven sent.
8 years ago (31-05-2017)
Great staff, love Ernie, Tao & activity staff and CNA ' s .....great job taking care of my mom
8 years ago (11-05-2017)
This is regarding the RN, Rhea. I'm an EMT that dropped the patient off the facility, and Rhea was suppose to be taking transfer of care for the patient, but refused to accept the report, and sign over care because she was on break. When asked why she wouldn't even if she's on break she said "would you work on your break? so go talk to someone else." So if one of her patients goes in to god forbid, a cardiac arrest or some other medical emergency, would she not take action because she's on break? It really brought up the question of what quality of care do these patients receive when theres no one to oversee their day to day operation.
8 years ago (29-12-2016)
saw 2 chinese nurses with worst attitude ever, one of them even yelling at me when i was trying to talk to her. no wonder their rating is extremely low!
8 years ago (26-03-2017)
Although there are some people who are really nice in this facility. Most people we met or talked with are rude, impatient and dishonest. Based on our observations most employees only think they are doing a job not they are giving the care. My mom stayed at this facility. Two days before she passed away she was shaking all over in bed. We asked the nurse in charge what happened to my mom and the nurse said nothing was wrong and my mom should be ok. Before my mom was finally transferred to a hospital another nurse in this facility still told us our mom was ok and not in a serious condition. In the hospital my mom was found to already have a fever of 103 degree. Two days later my dear mom passed away. If the employees in the Fedelity took care of my mom carefully and took her temperature regularly this sad thing should not have happened. Another thing that led to my poor rating for this facility is they did not handle the resident belongings properly. On the day my mom was transferred to the hospital her belongings were given to an employee and then nobody knew where this employee put the belongings. We called in to find out how to pick up the belongings. The second lady who answered the phone was very rude and said the person who was in charge of the belongings was on vacation and we must wait until the employee was back. She did not apologize at all and hanged up my phone impatiently. Fortunately there are very few good employee who helped us and we finally got our mom's stuff back. All in all if you choose this facility our suggestion is you need to watch out and be sure you or your beloved ones be visited regularly by friends or other people you trust.
15 years ago (13-07-2010)
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