Fidelity Moving & Storage Co

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Address: 600 US-70, New Bern, NC 28560, USA

Phone: (252) 638-2980

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State: North Carolina

City: New Bern

Zip Code: 28560

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Reviews

Yep, my experience is similar to what a lot of these reviews are saying. They packed us out on December 28th and we have yet to receive our household goods shipment two weeks later. I can’t wait to see what all is broken. Clearly, they just don’t care.

 7 years ago (08-01-2018)

Zero is not an option. Military move. Mike way underestimated our weight by about 6,000 lbs!!! Said we needed 3 days for packing, I called to verify there arrival the day before. Then 5pm the evening before they decided they could do in two days. Day one of packing: Mike (different than the "estimator") and JoJo came. Slow moving but otherwise not bad. Day two: Baron and Sherron came and Baron was slow, did a bunch of nothing in the garage all day, and then after taking a lunch break from the lunch we provided, commenced to taking an hour and half lunch break away from the house. Sherron (spelling) worked his butt off trying to make up for his partners incompetence. Day two: house not completely packed, and my husband had to jump start their truck. Day three: movers show up to load (Skeeter and Cinthya and there crew were great!), but can't because there are hours left worth of packing and no numbers on the boxes!! Call the company, send out a third team of two less than cordial workers, Gloria and some younger guy that back talked the Driver when the driver was helping make his job better. Gloria touted on how we didn't have more than 10-11K lbs (we totaled out around 17K) and made snide comments about our allowable weight (I think is somewhere in the 18's). The other kid had the driver so angry at one point I had to threaten to call the boss. So it became clear all of our belongings were not going to go in one shipment. It was utter chaos and I couldn't keep up with where 6 different bodies were. Gloria packed some very fragile legos without care and so they were in pieces later. Jon from the base (DMO QA) showed up (thank heavens he was there and heard all I had to say, some of which I can put here). At about 5pm, another group of 4 came to load the "overflow" which was suppose to come quickly behind the first load. Over a month later, we just got. I'm told this was due to the belongings having to be crated which took forever! I don't know if I was being punished for turning a theft of prescription medication (and loose cash in my purse - how they found time to root around my belongings is beyond me) in or if they truly are so busy they couldn't crate our items for shipment. Like I said I had prescription medication stolen and had to turn it in. I could not press charges because the person in question refused drug testing. Person was fired and I'm told can not work for moving companies like these in NC (I am not sure the validity of this). We have some damage, but near what was expected. This has been by far the worst military move and company ever! To have 11 different employees in one house over three days (15 in all with driving team and their crew), is completely unacceptable. Had I not have already discussed my concerns with Jon, I could've had a hard time with the stolen items. I know this is long. This is only a piece of it.

 8 years ago (14-07-2017)

Unbelievable that  they are still in business example had 3 Statues  of sentimental worth  broken  cannot be replaced Talked to Ike a manager, oh we are sorry that's it. I immediately filed  a claim with the credit card company other items broken   RollTop Desk, End Table, Computer Monitor just threw away Never Ever Again.

 8 years ago (22-01-2017)

Ike and Mike are the worst! Call them 3 times and they assured me they would help with my move! No Show! Call JE Thomas! They helped me out!

 8 years ago (01-04-2017)

days past due. Apsolute crap! I wish I could put negative stars.

years ago (02-06-2016)

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Fidelity Moving & Storage Co

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