Fine Line International

Reviews, get directions and contact details for Fine Line International

Address: 7390 SW 41st St, Miami, FL 33155, USA

Phone: (305) 265-4611

State: Florida

Zip Code: 33155

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Reviews

After an accident nearby that damaged the front end of my car, I was immediately found by a man who owned a towing company who offered to bring it to his body shop. It seemed sketchy at first, but he ultimately helped by handling all of the insurance paperwork quickly and gave me a rental car to use while my car was being repaired, all during the day I had my accident. He even said that he can get previous damages on my car from other incidents fixed, like minor scratches, etc. 

Unfortunately the communication in the company was not up to par. The fixing of the car took a while (a month), but that was to be expected. What bothered me lack of communication on the status of my car; I had to call them to be informed that my car was ready for pick up. I remained hopeful throughout the process however, as I was expecting a pristine, perfect car once I came back. That was not the case. Although the damages from the accident were fixed quite well, the previous damages remained. Of course I should not have expected to get the other damages to be fixed, but the company should have informed me of it instead of getting my hopes up. 

In essence, the damages from the accident were fixed perfectly, however the customer service experience was lackluster. If I were to make a decision on a body shop again, I would not have chosen this one as there are way better choices.

 8 years ago (05-06-2017)

The WORST Customer Service EVERRRR. The receptionists and the entire team is very unprofessional. I was put on hold too many times and had to call back. When they tell you they're gonna call you back, DO NOT believe it because they will not.  I don't know how many times I was told that my car was gonna be ready and it was NEVER ready when they said it would be. It's been over a month now. It's really frustrating when a car is necessary to commute to and from work and you don't  have one nor know how long to rent a car for because this bogus of a body shop keeps telling you different things every time you call. I regret getting into business with them. If I could I would give them -10 stars. Please save your time and money and go elsewhere!

 9 years ago (18-01-2017)

I currently have my car there for an accident I had and they are so unprofessional and rude ass hell. I can't believe the manager the  Russian  Guy told me over the phone what's your concern if your not the one paying like first of all you clearly don't know what's going on. I have to pay 25% out of pocket and the insurance is paying 75% this the second time I bring business to this company and the last time. I can never get a hold of anybody, Always putting me on hold and when they do answer they so rude like "what do you want me to do or what do you want" like really?! people are paying a lot of money for there car to be fixed it's not like we paying a $1 it's thousands of dollars. So disappointed they had my car for 3weeks now and everyday I call them to find out updates of my car instead of them letting me know . Don't waist your time with this place and if some guy named Alex is the one who brings you in don't trust him he gets a cut and hit ghost on you. WORST EXPERIENCE EVER!!!!!

 8 years ago (09-03-2017)

Good Fixing. Customer service should improve.

 8 years ago (04-05-2017)

If anyone brings you here after an accident, RUN!
The Russian owner is rude and does not care about the clients, only the money. If a Puerto Rican guy name Alex attempts to bring you here, do not go! He's a scammer! Save your money and go somewhere else because this place is a rip off!

 8 years ago (09-03-2017)

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