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Finish Line

  1. CA
  2. Downey Store
  3. West Whittier-Los Nietos Shoe Store

Reviews, get directions and contact details for Finish Line

Finish Line

Story

Finish Line is a leading athletic shoe and apparel retailer offering the best selection of basketball sneakers, running shoes, casual shoes, apparel and athletic gear from top brands like Nike, Jordan, Adidas, Under Armour and more. With in-demand sneakers the Jordan Retros, adidas Boost and Nike Flyknit, Finish Line has the hottest products you crave. Find apparel for before, during and after your favorite sports, as well as the best accessories like backpacks, sunglasses and fitness trackers to complement your look. From the court to the streets to the track, Finish Line has you covered. Our mission is to deliver the EPIC FINISH by bringing the latest and greatest sneakers to market and creating a memorable customer experience. Shop online or at your local Downey Finish Line store today!

Address: 254 Stonewood St, Suite F37, Downey, CA 90241, USA
Phone: (562) 923-6860
moc.enilhsinif@ecivresremotsuc
State: CA
Zip Code: 90241


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Reviews
Went in here to get a pair of shoes I called prior and spoke with a female at the store she assured me that the shoe was available but couldn't hold it she then said there was 3 in the size I told her I was coming from south Orange County to get this shoe if she can please make an exception and hold it. She then said that she is not expose to hold shoes but she will let the other associates know I'm on my way to get a pair. I drive all the way to this store right away in heavy traffic and finally make it there I walk into the store and waited for someone to help me finally Amelio comes up to me I ask him for the shoe he goes in the back comes back and said the shoe is not available I explain to him that I called in and spoke with someone he is not wanting to hear what I have to say and walks away. I then look online again and it shows that the shoe is still available at this location I then go up and speak with him again telling him it shows online. He then starts giving me his street attitude like he is put out for having me ask him again starts telling me if I want the person in the back to come out and tell me him self. I asked who the person in the back his he said the person organizing the back room. I then asked him if he can check his system inventory he said no I already told you the guy in the back said we don't have it. I asked if maybe he can find what person told me they did have it he didn't answer me finally I asked to speak to a manager he replies with his attitude I AM THE MANAGER! I ask him is the manager above him here he said IM THE STORE MANAGER! I then finally asked for his corporate office number he then writes it down and walks away not one word said. I then call customer service and make a complaint was told the district manager would call me back never heard back from him it's been 7 days I call customer service back get hung up 3 different times and finally get a rep on the phone he couldn't find the complaint basically had to make a new complaint was told again that the district manager would call me with in 5 days. I've never heard back from him so clearly customers don't matter matter here. Will not shop here or any other locations again. There is plenty of other places what will gladly take my business.
9 years ago (22-04-2016)
On 8.22.16 i forgot my phone at the store and the kid working there save it for me. I was very thankful.
9 years ago (23-08-2016)
The guy with glasses was extremly rude an had the worst costumer service
8 years ago (18-12-2016)
Non existent customer service. On November 18, 2013, Finish Line ran a promotion on Google Offers offering 2 University hoodies for $35.00 with free shipping. I attempted to take advantage of the offer the day it was first offered. The website was not working properly at check out using Paypal. So I telephoned the number listed on Google Offers page for this business. The young woman who answered the phone: A) Spoke unaccented English but had really poor grammar. B) Told me that there was "nothing we can do here" because a different company runs the website for FinishLine. C) Told me that it was TYPICAL for the website to not work properly when there were promotions. D) Told me to telephone the customer service number on the website. When I explained to her that I had already telephoned the customer service number on the website but that when the representative came on their microphone was so low I could not understand a word they were saying she told me there was nothing she could do as she could not take telephone orders at her location. I called the website number back and was able to get through to someone who was properly microphoned. He told me that the website had been having issues with customers who were attempted to pay via Paypal and that those issues had been going on since LAST THURSDAY. It was poor customer service on the part of this company to: A) Continue to offer this Google Offer on Monday when the problems with the website, which began on Thursday, were not resolved. B) Not place any caveat on the Google Offer promotion telling potential customers that the offer was restricted to non-Paypal forms of payment C) Not take down the Paypal payment option from the website checkout until the website could indeed actually receive Paypal payments. I can not speak for the in store experience but I would not recommend anyone shop remotely at this business.
12 years ago (18-11-2013)
dont go it horrible just kiding
10 years ago (17-06-2015)
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