Firefly Credit Union - Minneapolis

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Address: 2535 27th Ave S, Minneapolis, MN 55406, USA

Phone: (952) 736-5000

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State: Minnesota

Zip Code: 55406

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Reviews

RUDE STAFF... Walked in, asked about opening an account and this one white lady employee shouted "well we do credit checks! and we require a deposit!"  as if they just knew I would have bad credit and no money or something. I am Hispanic. She didn't ask me anything before shouting that out. Didn't know anything about me.. I felt terrible.. I just turned around and walked out. I'm pretty happy to say my race or color of my skin has never been a problem anywhere.. BUT HERE apparently.

 7 years ago (09-10-2017)

No help with house loans, made my closing much harder.  I called a couple days in advance to have everything ready.  When I asked about what I need to do for wiring money, since I've never done it, they said I just needed to call them.   It turns out you need to go to the bank in person.... Thanks!  Also customer service was a major headache and not helpful.

Update***  not a secure bank either, I ended up getting a cashier's check too out 5000 from my account nobody checked my id!  Not worth the risk of banking in a place like this!

 7 years ago (28-10-2017)

I  started out with the Northliner Credit Union back in 66' when I got a small loan for my Airline Ramp uniforms .   I saw them change hands and become the US FEDERAL CREDIT union .  Today they are the Firefly Credit union .  Dealing with these folks over the years has only Strengthen my belief  that "  GOOD PEOPLE HELPING GOOD PEOPLE " is still very much alive here .    I have relied on them for advice , car loans and investments and I will continue  to actively  use them  .

 8 years ago (11-07-2017)

My husband and I just joined Firefly a month ago. So far so good. They've helped up transition our credit and accounts from two different banks. I go to the bank weekly so I appreciate getting in and out quickly. Although there have been some long lines, the tellers are courteous.

 8 years ago (31-01-2017)

After a 40 year relationship with Firefly and predecessor credit unions, we are considering moving our business elsewhere.

Initially, the processing of our 2nd mortgage loan was sloppy and communication was very unacceptable. The people are very cordial, but that doesn't make up for the poor communication involving multiple people at the CU, especially given the many weeks we gave them to process everything.

But the latest issue is an error Firefly made with a bill pay to another financial institution where an auto loan had been paid off about three months earlier and our recent payment to the same financial institution on a Visa card was applied to the old (paid-off) loan. The Firefly customer service representative has kept insisting that it was our error after we deleted the old account months ago. She is insisting that we deleted the old bill pay account yesterday. The logic of the customer service rep is all wrong, because even if we had not deleted the old accounts, why would we have asked them to pay on an account that is paid off.

The rep said she would try to make us happy by crediting to our account the $67 in late fees/interest charged by the credit card company. We will see, and that will make the decision on whether we sever our deposit accounts after 40 years. I will update my review accordingly.

UPDATE:

The credit union followed up on the commitment it had made, providing a credit against our charges as well as a letter for us to send to the other financial institution. They were proactive and in the end, did the right thing. I have changed my rating from 1 star to 3.

 8 years ago (30-10-2016)

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Firefly Credit Union - Minneapolis

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