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Firehouse Subs

  1. Arizona
  2. Mesa Meal Delivery

Reviews, get directions and contact details for Firehouse Subs

Story

Serving a variety of hot gourmet submarine sandwiches. Made with premium meats & cheeses, steamed hot and piled high on a toasted sub roll.

Address: 1829 N Power Rd #109, Mesa, AZ 85205, USA
Phone: (480) 830-6680
State: Arizona
Zip Code: 85205


Update Info
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Reviews
Summary: The food is good, however, a shift lead at this location has perpetuated near harassment level conduct. Rather than finding a solution the owner chose to threaten, insult, and ban us from the location which did not resolve the issue. Franchise structuring means there is no accountability and wavering professionalism allowed from employees. Millie Arakaki one of the reviewer down near the bottom of this page is my ex-girlfriend and I was the one present with her when an employee threw a sandwich at her. Because I was actually the paying customer I submitted a complaint to the owner of the restaurant. The issue stemmed from a different employee with a grudge against us. I had been in the location dozens of times with family and friends without incident because they other employees there didn't recognize me. However during a subsequent visit the employee that I'm speaking of who is in fact a shift lead at this location was incredibly unprofessional and acted in a manner that made me both uncomfortable as well as singled out. I submitted another complaint to the owner suggesting that this employee might need transferring to a different location for the benefit of everyone involved (including the employee) and instead of contacting me the owner chose to contact Millie which was highly inappropriate. In an attempt to try to call the owner to speak with her about the situation the owner exploded in a tirade of insults and threats that forced me to end the conversation prematurely and was also witnessed by multiple people as I had to take the call in public. I have attempted to contact somebody higher up in the company to simply discuss the situation but they have refused to contact me. Despite the good food rest assured that if you have a complaint you will be singled out and targeted. Because Firehouse is a franchise they have no accountability for their employees other than by the owners. I strongly suggest finding another place to dine as the other Firehouse is around the area are operated by the same owner. As a final note the employee who the issue stemmed from has continued to try to contact Millie despite being told repeatedly not to. This was brought to the attention of the owner after this situation occurred to which there was no response.
8 years ago (10-07-2017)
Always great service here but I strongly recommend you order online before leaving to visit any one of their locations. If not you will be waiting 20+ minutes for your food. Overall that's not bad but you will be the only one waiting because everyone else uses this trick and watching them come in and immediately start eating will be aggravating while you try to make a bag of chips last for that 20 minute snooze fest.
8 years ago (16-07-2017)
Really fresh! Deli sliced meats, crispy bread! Little harder than subway' s bread. Clean and nice decor!!
8 years ago (07-07-2017)
Service, cleanliness and quality of food has dropped substantially here at this location over the last several months.
8 years ago (08-07-2017)
Sandwiches are fantastic. A little pricey but a lot of meat on sandwiches compared to other sub shops . Not fond of their cookies though
8 years ago (04-08-2017)
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