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Firehouse Subs

  1. Texas
  2. Lewisville Subway Station

Reviews, get directions and contact details for Firehouse Subs

Story

Serving a variety of hot gourmet submarine sandwiches. Made with premium meats & cheeses, steamed hot and piled high on a toasted sub roll.

Address: 2325 S Stemmons Fwy #308, Lewisville, TX 75067, USA
Phone: (972) 956-5555
State: Texas
Zip Code: 75067


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Reviews
Not sure what happened at this location, but it has gone downhill fast. The service used to be amazing! Now you're lucky if you even get a greeting when walking in the door. As I waited for my sandwich the 2 young men working turned 3 customers away by telling them there was only 2 of them working and it would be a 20 minute wait for their sandwiches. Mind you, there were only 3 people in line ahead of these people they turned away. What kind of place turns customers away like that?! The guys working were sloppy, unenergetic and unwelcoming. I'm sure this place has lost a lot of business because of the poor customer service as of late. I'll be going to a different firehouse location from now on.
8 years ago (01-08-2017)
Love the sandwiches and crew is great here too. Make sure to ask if they have any good jokes they can tell you!
8 years ago (22-09-2017)
Good food, clean and always nice employees.
8 years ago (20-08-2017)
I will start by saying I rarely ever leave feedback/reviews for places. & I have never walked in to a restaurant and walked out without even being greeted or helped. But I did when I walked into firehouse subs in lewisville on 6/10. When I walked in around lunch time there was 3 or 4 employees behind the counter. There were no ustomers in line to order. I walked up to the counter every employee looked at me. The one I was standing directly in front of looked at me several times. Not one of them greeted me, or said 1 word to me. I stood there waiting for someone to say something to me instead I just got to stand there and listen to them all be snarky to each other. At that time I just walked out. I do not want to do business with a store that not just has little customer service but ZERO. I am not looking for a handout or a free meal. But I would really appreciate that someone in management confronts those associates and teaches them how to be a good employee with customer service.
8 years ago (21-06-2017)
BAD NEW MGMNT!! I used to go to this location ALL THE TIME! and I loved it, used to have a great manager who was nice and kept the place clean. This afternoon, it took those boys 20 mins to give me my sandwich, and as I waited for them to stop playing and looking at women's behinds i almost missed my work commitments. the counter smells funny and its not being well kept, some housekeeping wouldn't hurt!
8 years ago (01-06-2017)
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