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Firestone Complete Auto Care

  1. Southwest Washington
  2. District Of Columbia Car Repair
  3. National Harbor Car Repair

Reviews, get directions and contact details for Firestone Complete Auto Care

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One stop shopping for all of your vehicle needs. From tires, auto service, batteries, brakes, alignment to our DriveGuard run-flat tire technology, our skilled technicians are ready to serve you.

Address: 1311 Chappie James Blvd, Washington, DC 20032, USA
Phone: (202) 697-4667
State: DC
City: Washington
Zip Code: 20032


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Reviews
Quite literally the worst service I have ever experienced at any store period auto service or otherwise. After dropping off my vehicle at 8am three weeks after making an appointment I waited three hours only to be told my tires were sitting in a truck across the street and were not in the building. After being told it would be ready at 10:30 then 11 and then being told it would be at least another hour I had them put my old tires back on and left. If you don't have the ability to do a job why would you keep someone waiting for hours before telling them that. I wasted half a day in your lobby waiting for a service that couldn't even take place. This is all after 3 weeks of notice when 3+ hours of waiting. Never going back would give zero stars if I could. Go off base for service if you want real customer service.
10 years ago (10-01-2017)
Attempted to have fleet vehicle serviced and was unfortunately lied to about the length of wait time. Appearantly, if you are a government employee, getting a government vehicle (National Park Service) serviced, you can presumably wait 6 hours for a tire to be changed. Even if you call the day before to verify wait times. Bad location, Andrews Firestone is no better-- frustrating. Firestone, your brand name is being demolished at these locations.
10 years ago (05-02-2017)
I've been here 3 times. The first time was to get new tires. That only took 90 minutes longer than the clerk said it would. The next week, I notice the tire pressure in one of my tires was always low. I talked to one of the mechanics and he blamed the air filling station in front of the gas station. When he finally deigned to take a look at it he said the tpms seal was broken. The tpms seal they had just worked on a week ago. Another 90 minutes later and it was finally fixed. Amazingly they had the gall to try to charge me for the service. Also while I was waiting they had a bootlegged copy of an r rated movie playing in the waiting area. Completely inappropriate on so many levels. Today I thought I'd give them another shot so I went in and asked about an oil change. I was told I would have to come get my car 3 hours later. Completely ridiculous. Never going here again. If you're thinking about going here, don't.
11 years ago (09-03-2016)
Great prices and very honest staff.
10 years ago (25-04-2016)
They have pretty reasonable prices, and they are very respectful. I called Midas on Duke ST and their prices were actually higher than Firestone.
11 years ago (02-02-2016)
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