Firestone Complete Auto Care

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One stop shopping for all of your vehicle needs. From tires, auto service, batteries, brakes, alignment to our DriveGuard run-flat tire technology, our skilled technicians are ready to serve you.

Address: 1435 Jacksonian Plaza, Jackson, MS 39211, USA

Phone: (601) 812-6004

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State: Mississippi

Zip Code: 39211

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Reviews

Friendly staff. Generally quick service. Do not try to push products or services. Overall honest and decent value.

 8 years ago (05-03-2017)

Never have I been to a place that so consistently takes so long to perform basic automotive services.  I have come here several times, and although the staff is incredibly friendly, they are also incredibly slow.  I waited 4 hours for an oil change (after being told it would be a 2 hour wait on a Sunday morning) because an employee could not drive a standard transmission and let my car sit abandoned.  After being assure this was a one-time deal, I returned to get new tires added onto my car.  Again, I had to wait more than 5 hours for my services to be completed.  I was told it would take 3 hours for my car to be serviced, went and ran errands, and returned three hours later to see my car in the shop, but had to wait an additional 2 and a half hours for an oil change and new tires to be added.

 9 years ago (15-01-2017)

They didn't know how to reset the "low tire pressire" message on three different occasions and didn't try to find out.  Told me "the pressure is fine, you will be okay" .  Good luck if you go there.  Been a regular Customer for 15yrs, going to Goodyear service center.

 9 years ago (08-01-2017)

Needed my oil changed and new front brakes/rotors. Took them OVER THREE AND A HALF HOURS. In fact, I decided to check on the status about 2 hours after they put my truck on the lift, and the ONLY thing they'd done was drain the oil. Ridiculous. 

To be honest and fair, I was about 7 minutes late to my appointment, so I'd be a little more understanding if they were backed up and I missed my opportunity to get worked in, but they had my truck on the lift within 10min of me getting there so it's not like they were that busy. Seemed to be more of an issue with the number of people actually working rather than them having too many cars to work on. 

To top it off, I spoke with the manager to express my frustration with the wait time and to ask why they couldn't have let me know it was going to be so long (so I could've gotten a ride or something), and he spent more time defending his employees than he did actually listening to my concerns. 

If you value your time at all, go somewhere else. 

 9 years ago (19-11-2016)

Overall, I feel this is a pretty reasonable place to get your car worked on.

But, I also feel like they don't want to update their equipment or go that extra mile to help you out.  The wait times can be long and the people at the counter, at times, pretend that they don't see you or that you're just not there.

 9 years ago (08-09-2016)

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Firestone Complete Auto Care

Reviews, get directions and contact details for Firestone Complete Auto Care

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