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Reviews, get directions and contact details for Firestone Complete Auto Care

Firestone Complete Auto Care

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One stop shopping for all of your vehicle needs. From tires, auto service, batteries, brakes, alignment to our DriveGuard run-flat tire technology, our skilled technicians are ready to serve you.

Address: 3624 Diamond Dr, McHenry, IL 60051, USA
Phone: (815) 322-7948
State: Illinois
Zip Code: 60051


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Reviews
We had been going here for years. Platinum firestone card holder for at least three years now but we'll be taking our four cars for service some where else. We were just in over the weekend. We have a 04' GTO that has a tire cutting and we wanted to switch out to another set of tires that are just over 5 years old. We aren't ready to buy new tires for this car yet and the extra set of tires we have, only have a few thousands miles on them. The manager said that they wouldn't put the old tires on because they were too old and that we'd have to buy all new tires. Seems that this place cares more about making the most money then keeping long time customers. Called around to other places like Goodyear and they said that they'd put tires on that were 7 years old. Some other places said 10. Safe to say we won't be going back here.
8 years ago (19-04-2017)
Went there for the first time today. Made an appointment on line yesterday got an email with a confirmation number. Showed up for my appointment and was told that didn't mean I had an appointment it just meant they were looking for an appointment for me and I should be getting another email. It was already 12:30 which was when my appointment was supposed to be, so when was this second email coming and maybe they shouldn't put that the appointment was confirmed on the first email! So I said I don't have an appointment then? The work said no do you want to schedule one? Lol I said no and left. Will not be going back,
8 years ago (02-07-2017)
Took a bit longer than expected to get my tires on. However I am giving all 5 stars because the efforts were amazing. Stayed a bit after hours to make sure my car was finished. Would recommend them for your service needs.
8 years ago (02-05-2017)
Great customer service. Super friendly associates. They were very clear about the job that needed to be done and were very timely about it as well. Mike and Gary keep up the good work
8 years ago (05-03-2017)
Bought tires from them and I took it out, the truck was shaking. Didn't have that with the old tires. I took it in and it was in the shop for 3 days and still isn't fixed. Never again will I go there for tire work, or anything for that matter. I'll give 2 stars because Mike was decent.the guys in the garage? Who knows.
9 years ago (03-01-2017)
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