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Firestone Complete Auto Care

  1. Washington
  2. Cascade-Fairwood Car Repair

Reviews, get directions and contact details for Firestone Complete Auto Care

Story

One stop shopping for all of your vehicle needs. From tires, auto service, batteries, brakes, alignment to our DriveGuard run-flat tire technology, our skilled technicians are ready to serve you.

Address: 10624 SE 240th St, Kent, WA 98031, USA
Phone: (253) 236-7080
State: Washington
Zip Code: 98031


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Reviews
If poor service and long wait times, even when you have an appointment, are your thing then look no further! Breathe in the stale coffee while some incompetent moron apologizes for their broken, empty promises. Imagine all the amazing things you can do while your car sits idle for 90 minutes after your scheduled time. A world of possibilities awaits here at Firestone. Except for customer satisfaction. That is not a possibility here.
8 years ago (02-07-2017)
I got there wanting to get my tire fixed after running over a nail, the parking is limited so I parked in front of one of the bays to go inside to talk to someone, at that point, one of the techs yelled at me that, "that's a stupid area to park in" I tried to tell him why I was there and he said, "well you need to go inside" once I went inside the manager was no better, he told me that he had 10 cars left over from the day before and I could just leave it there all day and they "might" get to it, but that will probably still make me madder than I already was. Yes he actually said that. At that point I left and will never return, luckily the firestone in Covington is much more professional and courteous to the customers. Got in and out in 2.5 hours
8 years ago (02-07-2017)
Really good service. The guys that helped me were really patient even when I cancelled my order.
8 years ago (19-04-2017)
Although we got off to a slow start, the manager Randy most graciously corrected the issues​ with my Dodge neon. I appreciate his patience and willingness to listen to my concerns.
8 years ago (21-03-2017)
I've been to this Firestone several times and had great experiences. Today I had a poor experience. To be fair, I averaged out the scores. Prior visits would have scored a 4 and 5, and today's a 1. I made an appointment online for my vehicle. I just wanted an oil change and an inspection. Late last night, a conflict came up at the exact time of my appointment. So I took the car in 30 minutes earlier than my scheduled appointment. I was in a hurry because I had to be somewhere soon, but when I went to the front desk, I was 5th in line. I thought, well, I could just leave my keys and call them since they have my information from past visits. While all the customers stood there waiting, 3 different employees came in. NONE of them acknowledged any of us. I expected a "We'll be right with you," or something like that, but nobody said a thing. I just wanted to leave my keys, so I stepped to the side and walked up to one of the employees who was busy looking around for something. I said, "Excuse me, Sir?" And he was rude and terse with his reply to me, "I'm with a customer right now." So I said, "Can I just leave my keys on the counter and..." and he interrupted me with a rude response (I mean, his tone was really rude), "Nope. You'll just have to be patient." To some people this may seem like no big deal, and that's okay, you can have that opinion. But this is MY review, and it's MY opinion that counts. This employee was rude to me, and needlessly so. I have no desire to return to this location. To Firestone: please acknowledge your customers when they come in, and especially if there is a line. A simple acknowledgement would go a long way. And second, there is no reason to speak to your customers in a rude manner. We can take our cars anywhere else, we don't have to choose your store. So if we do choose your store, at least act like you appreciate us.
8 years ago (21-10-2016)
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